How to switch phones without messing up my SERO Plan

**hooked** · 05-30-2012, 10:18 PM

My wife just switched out of Sprint so I want to replace my ancient HTC Touch phone with her slightly newer HTC Touch Pro2. If I go through the online ESN Swap page, will that keep my SERO Plan unmolested?

If it's too risky, what is the best way to do the swap? Do I call customer service? If so, what's the best number to call? I don't want some know-nothing mucking up my SERO plan.

I'm still deciding if I'm going to keep my SERO line as well. I'm not that excited about the TP2. It's too bulky and heavy to carry around in my pocket, but I can't justify going to SERO-P with the additional cost plus the lack of any great devices. I definitely don't want to add another $20 to my monthly bill to get a new phone!

My new month just started, so I'll load Android on the TP2 for now and decide in a couple of weeks if I want to switch carriers.

**Aleki** · 05-31-2012, 09:34 AM

If the phone requires a plan change, it will tell you before finishing the online activation. Since you are switching between legacy devices, I dont think you'll have an issue with it. Newer phones, however, are a little trickier, and will usually require a phone call if you dont already have the $50 SERO-P

**Bdjr** · 05-31-2012, 10:05 AM

Just do the online esn swap, no need to call customer care. I've gone from the Mogul, to the Touch Pro, to the Touch Pro 2. Like Aleki said switching between legacy devices is no problem. Anything newer than the touch pro 2 though will require an upgrade.

**hooked** · 06-02-2012, 09:14 AM

Thanks, folks. I'm still messing around with putting Android on the TP2 and it's been a learning and frustrating experience so far. Right now, I'm trying to get the GBX0C version of GingerBread going and if this is stable enough, I'll switch over my phone # to this phone.

**OPD1026** · 06-02-2012, 11:12 PM

It should work. I would do an ESN change online, that way your plan won't change.

**hooked** · 06-03-2012, 07:50 PM

I did the switch last night. Went smoothly. The only hiccup I had was that I had to initiate the update on the TP2 manually, but the ESN Swap Web Page gave me a link on how to do it. I've been running GingerBread for a day now. I find it a bit sluggish to respond and I even have it overclocked. But it'll do for now until I decide what to do. My inclination is to abandon my SERO as much as I hate to give up such a good deal. I would like a modern phone but I'd like to pay $30 or less per month. I can just see Sprint giving SERO owners a special deal on phones the month after I give it up.

**DP102288** · 06-04-2012, 05:39 PM

Go with SERO premium for $50 / month and use their 4G phones. Unless you hate the service, $50 still isn't bad.

**hooked** · 06-04-2012, 10:33 PM

I almost pulled the trigger on the EVO LTE for my wife's SERO account, but then I changed my mind when the delay happened. I ended up getting her the Galaxy Nexus with the Tmobile $30 100 min/Unlimited Data Prepaid Plan. She will have to watch her minutes, but I loaded up some extra money to handle any overages. Overall, we will end up saving money. I ended up porting her number and losing her SERO plan because she wanted to keep her number.

As for me, I work from home, so I don't need the level of service that my SERO offers. I'm trying to figure out if I can get a plan for even less than $30/month. I've been looking at the PagePlus $12 plan, but the 10MB of data might be too low even if I do most of my connectivity via WiFi.

Either way, I am going to have to move on from SERO because the TP2 is just too clunky and slow for my tastes and I don't want to bump it up to $40 or $50.

I don't know if TOLs are allowed anymore, but maybe I will try to sell it to help pay for a new phone on whatever plan I end up on.