I've read several other people saying the same thing as you. Whatever system they have is really just not great at all. Thankfully my LG 220C > Samsung R455C transfer online went okay. My gf did the EXACT same transfer and it got messed up so she had to call customer care.
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Castrol EDGE 5W-30 is my drug of choice.
Primary: iPhone 6s 128GB, Galaxy Note 3: 5 lines, 3x $5 Android web, 1x $2.99 T-Zones
Secondary: TracFones: iPhone 5s [AT&T] & Moto E 2nd gen [Verizon]
Mobile Broadband: ZTE Z915 LTE hotspot (5GB for $10) + iPad Mini Retina w/ T-Mobile LTE