I've read several other people saying the same thing as you. Whatever system they have is really just not great at all. Thankfully my LG 220C > Samsung R455C transfer online went okay. My gf did the EXACT same transfer and it got messed up so she had to call customer care.
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Castrol EDGE 5W-30 is my drug of choice.
Primary: iPhone 6 64GB, Lumia 635, & LG L90: 5 lines, 1x $15 5GB data, 2x $5 Android web, 1x $2.99 T-Zones, corp discount + $10/mo loyalty discount = $93/mo tax inclusive
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