I've read several other people saying the same thing as you. Whatever system they have is really just not great at all. Thankfully my LG 220C > Samsung R455C transfer online went okay. My gf did the EXACT same transfer and it got messed up so she had to call customer care.
Sent from my SGH-T769 using HowardForums
Castrol EDGE 0W-20 is my drug of choice.
Primary: iPhone 7 Plus, Galaxy Note 5, LG V20
Secondary: TracFones: iPhone 6s [AT&T] & iPhone 7 [Verizon]
Mobile Broadband: ZTE Z915 LTE hotspot (5GB for $10) + iPad Mini 4 w/ T-Mobile LTE