suggestion: Add a gateway, improve ping!

**xtachx** · 06-01-2012, 04:25 PM

Hi Mobilciity OPS, I have a suggestion. Mobilicity users in the west, i.e. Calgary, Edmonton and Vancouver, get awful ping times of >300-500 ms since all our traffic is routed through Toronto. This makes browsing appear to be "slow", since DNS queries take longer. Also, VOIP apps like skype has a bit of a (manageable) lag.

Can you please add a 2nd gateway in the west, and split up the traffic, so our pings improve?

**shadowlord** · 06-01-2012, 06:06 PM

I haven't been able to get any speeds above 1Mbps anywhere in greater Vancouver for many months now. So if they do put in a local gateway to the Internet to split up traffic, one would hope that would also improve speeds too. Seems like a cheap way to add speed without having add more towers, provided the Toronto-RTT is part of the problem.

**bluenote73** · 06-01-2012, 07:02 PM

I suggested this to dave long ago ...

**knowthenazz** · 08-17-2012, 04:35 AM

Originally Posted by xtachx

Hi Mobilciity OPS, I have a suggestion. Mobilicity users in the west, i.e. Calgary, Edmonton and Vancouver, get awful ping times of >300-500 ms since all our traffic is routed through Toronto. This makes browsing appear to be "slow", since DNS queries take longer. Also, VOIP apps like skype has a bit of a (manageable) lag.

Can you please add a 2nd gateway in the west, and split up the traffic, so our pings improve?

+1

I couldn't agree more with this statement. I'm in Vancouver and I never get pings below 400ms.

**mecalbertain** · 08-17-2012, 05:19 PM

This would make my LIFE.

I'm in Calgary, and it sucks if I want to just look at Google Maps or something and have to wait ages for the tiles to show up. And Google Now... And general Web browsing.... Everything would be so much faster.

My pings are in the low- to mid-300s.

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**will888** · 08-17-2012, 07:19 PM

Dead silence from Mobilicity OPS... We know what that means. It ain't happening but in keeping with our policy not to disclose anything about the network, we are not going to say anything.

**endlessdayz** · 08-17-2012, 07:44 PM

Originally Posted by will888

Dead silence from Mobilicity OPS... We know what that means. It ain't happening but in keeping with our policy not to disclose anything about the network, we are not going to say anything.

I swear they were saying they were working on a data center in Vancouver. Been a little while since that though so don't know what is taking so long. Mind you this is mobilicity afterall

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**will888** · 08-18-2012, 09:12 AM

Yeah it would be nice if Mobilicity can keep to 10% of the promises. That is why they are generally tight lipped about future plans. They too realize that plan compliance is abysmal.

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**nuclearbroccoli** · 08-19-2012, 01:08 AM

Just out of curiosity, how much does the ping really affect the ability to use data if the speeds are good in general? Excluding gaming of course...

Granted I'm with Wind, but I believe that Wind routes through Toronto as well, and I find that depending on the server, the ping can be 800ms+. However, I'm downloading around 4.3Mbps, and uploads average around 0.8Mbps.
If they were to split the load by setting up here in Calgary, would one expect to see a substantial increase in data speeds overall?

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**xtachx** · 08-19-2012, 01:43 AM

Originally Posted by nuclearbroccoli

Just out of curiosity, how much does the ping really affect the ability to use data if the speeds are good in general? Excluding gaming of course...

Granted I'm with Wind, but I believe that Wind routes through Toronto as well, and I find that depending on the server, the ping can be 800ms+. However, I'm downloading around 4.3Mbps, and uploads average around 0.8Mbps.
If they were to split the load by setting up here in Calgary, would one expect to see a substantial increase in data speeds overall?

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It doesnt matter for downloads, but for other things like Skype become impossible with an 800ms ping!

**knowthenazz** · 08-19-2012, 03:22 AM

Originally Posted by nuclearbroccoli

Just out of curiosity, how much does the ping really affect the ability to use data if the speeds are good in general? Excluding gaming of course...

Granted I'm with Wind, but I believe that Wind routes through Toronto as well, and I find that depending on the server, the ping can be 800ms+. However, I'm downloading around 4.3Mbps, and uploads average around 0.8Mbps.
If they were to split the load by setting up here in Calgary, would one expect to see a substantial increase in data speeds overall?

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It can even affect things like surfing adversely. Consider that complex web pages can have 10s or even 100s of individual objects per page. Each object on the page can require a separate get command, that is affected by the ping latency.

**will888** · 08-19-2012, 07:40 AM

Originally Posted by nuclearbroccoli

Just out of curiosity, how much does the ping really affect the ability to use data if the speeds are good in general? Excluding gaming of course...

Granted I'm with Wind, but I believe that Wind routes through Toronto as well, and I find that depending on the server, the ping can be 800ms+. However, I'm downloading around 4.3Mbps, and uploads average around 0.8Mbps.
If they were to split the load by setting up here in Calgary, would one expect to see a substantial increase in data speeds overall?

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Think is this analogy. The high data rate that you are referring to is equivalent to a sprinter being able to complete 100 meter run in like 8 seconds. However, the slow ping time is equivalent to that sprinter taking 5 seconds to get out of the starting blocks. Good performance requires a balance of both. I am sure you find that web pages load rather slow in spite of the descent data rate.

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**nuclearbroccoli** · 08-19-2012, 11:23 AM

Makes me wonder why both companies don't have more gateways. It would seem to me that it would be a way to improve their networks that would be substantially cheaper than building towers.

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**bluenote73** · 08-19-2012, 01:51 PM

It sounds simple in theory, and in a perfect world it is. But depending on how their billing, call control, security etc, work (i have no idea about how they might have architected this) then it could be a pretty herculean task to now go from one outlet to many so that now the usage data etc has to flow from many to one database, there is database contention to think about, etcetera.

Anyways they have said they are going to do this, so everyone can calm down and give it some time.

**will888** · 08-19-2012, 04:27 PM

Originally Posted by bluenote73

It sounds simple in theory, and in a perfect world it is. But depending on how their billing, call control, security etc, work (i have no idea about how they might have architected this) then it could be a pretty herculean task to now go from one outlet to many so that now the usage data etc has to flow from many to one database, there is database contention to think about, etcetera.

Anyways they have said they are going to do this, so everyone can calm down and give it some time.

Talk is cheap. Many things have been said, but expectations not met. Has densification resulted in any tangible improvement? That was a year worth of waiting. I am starting to really believe this company has decided to set the bar low in terms of performance. Any improvement are absolutely necessary to prevent the network from totally collapsing. Price will forever be the only redeeming quality.

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