I renewed my contract with Rogers in sept 2010, including upgrading to an Iphone 4. At the time they advertised that the network in my city could do 7.2 mbps. We all know estimate speeds, just like home internet, are never the max advertsed....but I at least expected something reasonably close, or even 60-70% of that.
What I have received over the last 1.5 years, is a nearly worthless data connection. On my drive home which takes through the center of my city, data transfer rarely gets above 1 mbps, often 0.1 - 0.2 or worse according to speedtest.net app. It gets so bad that when I try to load the MyRogers app, it actually times out before it can retrieve any information. No doubt, with such a brutal rate. In other place in the city it is better, but rarely ever beyond 2.0 no matter where I go. I live in Winnipeg, a major city which supposedly covered.
I pay $30/mo for 6 GB of data. The speed I was sold on, has never been provided. It has nothing to do with my device, I have been through technical support many times and tried every form of reset, restore, network reset etc multiple times. Other devices on Rogers have a similar problem. My device easily pulls 40.0 from my home wifi and 4-5 in other cities. It is not the location itself, my wife's Telus Iphone 4 gets over 7.0 in the same area. What seems clear, is that Rogers network simply cannot serve their advertised rate over a fairly large section of the city core.
What happens when I call? Stonewalling, denials, refusal to answer questions, and canned statements that add nothing to my knowledge about or problem nor my ability to have good service. I am told that cell networks are getting more clogged everywhere.....even though speeds are excellent on Telus in same areas. I am told it depends on the time.....right after I explain repeatedly that speeds are slow even at 3am. Basically endless nonsense from reps who have zero interest in actually diagnosing or solving the problem. I have had a year and half of terrible service, complaining multiple times and nothing changes. I have asked to be let out of my contract because they cannot provide the rate they advertised, and of course this is denied. They have me in a contract, can continue extracting monthly revenue from me and don't need to do anything about the service. And there's nothing I can do.
I am currently working on developing a news story about the abysmal state of Rogers data network with the local news media. I just hope it prevents others from running into the same problems. I have a feeling this is going to cost Rogers a lot more money than if they had simply let me out of my contract, but hey that is their choice. I'm still hopeful something can change and that they might actually decide to honor what they advertised.
The worst part of the whole deal is when you read the limitations of liability in the terms of service. Read it yourself, section 29. It literally says they are not responsible for the performance of their network. (Then why the $%&* do you advertise it's performance, one asks?) Of course.....we are ALWAYS responsible to pay our monthly bills though. What a bunch of one-sided corporate thievery. As far as I'm concerned, Rogers owes me my money back for my data plan, and a free pass out of my contract which they have never upheld in the slightest.