Rogers advertised fast data network, I have paid but never received.

[RogersUser1]

I renewed my contract with Rogers in sept 2010, including upgrading to an Iphone 4. At the time they advertised that the network in my city could do 7.2 mbps. We all know estimate speeds, just like home internet, are never the max advertsed....but I at least expected something reasonably close, or even 60-70% of that.

What I have received over the last 1.5 years, is a nearly worthless data connection. On my drive home which takes through the center of my city, data transfer rarely gets above 1 mbps, often 0.1 - 0.2 or worse according to speedtest.net app. It gets so bad that when I try to load the MyRogers app, it actually times out before it can retrieve any information. No doubt, with such a brutal rate. In other place in the city it is better, but rarely ever beyond 2.0 no matter where I go. I live in Winnipeg, a major city which supposedly covered.

I pay $30/mo for 6 GB of data. The speed I was sold on, has never been provided. It has nothing to do with my device, I have been through technical support many times and tried every form of reset, restore, network reset etc multiple times. Other devices on Rogers have a similar problem. My device easily pulls 40.0 from my home wifi and 4-5 in other cities. It is not the location itself, my wife's Telus Iphone 4 gets over 7.0 in the same area. What seems clear, is that Rogers network simply cannot serve their advertised rate over a fairly large section of the city core.

What happens when I call? Stonewalling, denials, refusal to answer questions, and canned statements that add nothing to my knowledge about or problem nor my ability to have good service. I am told that cell networks are getting more clogged everywhere.....even though speeds are excellent on Telus in same areas. I am told it depends on the time.....right after I explain repeatedly that speeds are slow even at 3am. Basically endless nonsense from reps who have zero interest in actually diagnosing or solving the problem. I have had a year and half of terrible service, complaining multiple times and nothing changes. I have asked to be let out of my contract because they cannot provide the rate they advertised, and of course this is denied. They have me in a contract, can continue extracting monthly revenue from me and don't need to do anything about the service. And there's nothing I can do.

I am currently working on developing a news story about the abysmal state of Rogers data network with the local news media. I just hope it prevents others from running into the same problems. I have a feeling this is going to cost Rogers a lot more money than if they had simply let me out of my contract, but hey that is their choice. I'm still hopeful something can change and that they might actually decide to honor what they advertised.

The worst part of the whole deal is when you read the limitations of liability in the terms of service. Read it yourself, section 29. It literally says they are not responsible for the performance of their network. (Then why the $%&* do you advertise it's performance, one asks?) Of course.....we are ALWAYS responsible to pay our monthly bills though. What a bunch of one-sided corporate thievery. As far as I'm concerned, Rogers owes me my money back for my data plan, and a free pass out of my contract which they have never upheld in the slightest.

[Deafmented]

Why not just pay the ECF and move on? You received a subsidy on the iPhone 4, so you will need to compensate for the discount you initially received. Rogers has their bases covered. You wont have much of a leg to stand on if you decide to challenge them in court, etc.

[RogersUser1]

Why not just pay the ECF and move on? You received a subsidy on the iPhone 4, so you will need to compensate for the discount you initially received. Rogers has their bases covered. You wont have much of a leg to stand on if you decide to challenge them in court, etc.

Because basically I would be capitulating to a malignant company. I would honestly prefer to simply continuously call in, escalate and use up the time of the highest ranking managers or officers of the company that I can. At least I am costing them something that way. If I just pay them, then absolutely nothing can change for the next guy. If I put them through a bad enough experience, you never know it might make a difference. In my experience if you eventually make yourself more trouble than it's worth, you can get something done. Plus the penalty for cancelling (which I was told was $400 or more) far outweighs the relative pro-rated amount that it should considering I only have 14 months left.

[jattdesi]

I renewed my contract with Rogers in sept 2010, including upgrading to an Iphone 4. At the time they advertised that the network in my city could do 7.2 mbps. We all know estimate speeds, just like home internet, are never the max advertsed....but I at least expected something reasonably close, or even 60-70% of that.

What I have received over the last 1.5 years, is a nearly worthless data connection. On my drive home which takes through the center of my city, data transfer rarely gets above 1 mbps, often 0.1 - 0.2 or worse according to speedtest.net app. It gets so bad that when I try to load the MyRogers app, it actually times out before it can retrieve any information. No doubt, with such a brutal rate. In other place in the city it is better, but rarely ever beyond 2.0 no matter where I go. I live in Winnipeg, a major city which supposedly covered.

I pay $30/mo for 6 GB of data. The speed I was sold on, has never been provided. It has nothing to do with my device, I have been through technical support many times and tried every form of reset, restore, network reset etc multiple times. Other devices on Rogers have a similar problem. My device easily pulls 40.0 from my home wifi and 4-5 in other cities. It is not the location itself, my wife's Telus Iphone 4 gets over 7.0 in the same area. What seems clear, is that Rogers network simply cannot serve their advertised rate over a fairly large section of the city core.

What happens when I call? Stonewalling, denials, refusal to answer questions, and canned statements that add nothing to my knowledge about or problem nor my ability to have good service. I am told that cell networks are getting more clogged everywhere.....even though speeds are excellent on Telus in same areas. I am told it depends on the time.....right after I explain repeatedly that speeds are slow even at 3am. Basically endless nonsense from reps who have zero interest in actually diagnosing or solving the problem. I have had a year and half of terrible service, complaining multiple times and nothing changes. I have asked to be let out of my contract because they cannot provide the rate they advertised, and of course this is denied. They have me in a contract, can continue extracting monthly revenue from me and don't need to do anything about the service. And there's nothing I can do.

I am currently working on developing a news story about the abysmal state of Rogers data network with the local news media. I just hope it prevents others from running into the same problems. I have a feeling this is going to cost Rogers a lot more money than if they had simply let me out of my contract, but hey that is their choice. I'm still hopeful something can change and that they might actually decide to honor what they advertised.

The worst part of the whole deal is when you read the limitations of liability in the terms of service. Read it yourself, section 29. It literally says they are not responsible for the performance of their network. (Then why the $%&* do you advertise it's performance, one asks?) Of course.....we are ALWAYS responsible to pay our monthly bills though. What a bunch of one-sided corporate thievery. As far as I'm concerned, Rogers owes me my money back for my data plan, and a free pass out of my contract which they have never upheld in the slightest.

I understand your frustration as we know Rogers Network is Crap, Having said that you are the one that chose to get a device subsidy, you could have a tested there crapy network by using a unlocked phone with a data ad on to see what kind of speeds and how the network performs with a prepaid account but you didnt do that because you wanted a subsidized device like most of the Canadain Population. This is where you and I are different because I would never find myself in your shoes because I refuse to get a device subsidy. Device Subsidy = Stuck. Having Said that I wish you luck with your issue and in the future if you want a device subsidy from any provider test out the network on a prepaid account, if the network performs to your expections then go ahead sign a contract a get a device subsidy. But for me personally even if the network performed to my expections, I would still stick with Prepaid because who know what will happen to the network down the road. With Prepaid you can leave when ever you want.

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

[RogersUser1]

I understand your frustration as we know Rogers Network is Crap, Having said that you are the one that chose to get a device subsidy, you could have a tested there crapy network by using a unlocked phone with a data ad on to see what kind of speeds and how the network performs with a prepaid account but you didnt do that because you wanted a subsidized device like most of the Canadain Population. This is where you and I are different because I would never find myself in your shoes because I refuse to get a device subsidy. Device Subsidy = Stuck. Having Said that I wish you luck with your issue and in the future if you want a device subsidy from any provider test out the network on a prepaid account, if the network performs to your expections then go ahead sign a contract a get a device subsidy. But for me personally even if the network performed to my expections, I would still stick with Prepaid because who know what will happen to the network down the road. With Prepaid you can leave when ever you want.

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

Actually I did test it at the time, and therein lies part of the issue. The network has been gradually deteriorating, going from speeds of 3.5 - 4-ish when I first signed on to lower than 2 pretty much everywhere and almost nothing in some areas. This has taken place, in my observation, over a period of approximately 1.5 years. It is consistent with reports of increasing traffic and network problems reported by other Rogers customers, very similar to the problems AT&T was having a few years back (and maybe still?), and for the same reasons. Furthermore, Rogers does not locate stores in areas where transfer appears bad. In the store I bought my phone at, it is located within range of 3 seperate towers, making the rates appear reasonable at that location, which as it turns out is the absolute best case situation in my city. They did not inform me that their towers/network was incapable of providing functional (by that I mean consistently over 1.0 mpbs) speeds over a wide swath of the north-central area including my workplace and where I spend a lot of time. Had they done do upfront, I would have had the option to go elsewhere.

[live_strong]

two words..."up to"

[RogersUser1]

So I earlier described my situation, the summary is that Rogers provides me with data speeds of about 0.2 or less on their 'up to 7.2 mbps' network over a large area of my city, smack in the middle of their coverage zone. Tech support has confirmed the slow rates, and informed me there are no plans to do anything about it. I have been through managers to no avail.

Update: The OPP contacted me, because I filed a BBB complaint. She was completely useless, just repeated the same stuff I was told be the managers, and offered absolutely nothing to resolve the situation. She did not offer to escalate the problem further, nor take any responsibility for the brutal network speeds. The last time I had to endure speeds this bad, was during the era of dial-up internet.

On a related matter, I did a side-by-side speedtest of my iphone on Rogers and my wife's on Telus, at the mall today. Downloads were thus:

Telus: 6.93 mbps
Rogers: 0.05 mbps

Thanks again Rogers, for the complete s#@% for service you are giving me, and your refusal to do anything about it. I have not dealt with a worse company either personally or professionally, in my 30 short years on this earth.

[z24gta]

Switch to bell or telus, there all the same you'll get horrible service from them eventually.

[o2qc418]

So I earlier described my situation, the summary is that Rogers provides me with data speeds of about 0.2 or less on their 'up to 7.2 mbps' network over a large area of my city, smack in the middle of their coverage zone. Tech support has confirmed the slow rates, and informed me there are no plans to do anything about it. I have been through managers to no avail.

Update: The OPP contacted me, because I filed a BBB complaint. She was completely useless, just repeated the same stuff I was told be the managers, and offered absolutely nothing to resolve the situation. She did not offer to escalate the problem further, nor take any responsibility for the brutal network speeds. The last time I had to endure speeds this bad, was during the era of dial-up internet.

On a related matter, I did a side-by-side speedtest of my iphone on Rogers and my wife's on Telus, at the mall today. Downloads were thus:

Telus: 6.93 mbps
Rogers: 0.05 mbps

Thanks again Rogers, for the complete s#@% for service you are giving me, and your refusal to do anything about it. I have not dealt with a worse company either personally or professionally, in my 30 short years on this earth.

Telus and Bell have problem too ... Read some topics ... And you see the life at telus or bell is not pink

Sent from my BlackBerry 9900 using Tapatalk

[me815]

If you can jailbreak your iPhone, you can install SBSSettings and check your numeric GSM value to see how good your phone location relative to your Rogers cell tower vs Telus cell tower...



If you're in the green spot and your internet is crazy slow then Rogers is definitely having problem. If you're in the red spot then your Rogers 3G internet will be slow for sure... You're better switch to Telus because it is good for your location...

[ircu]

So I earlier described my situation, the summary is that Rogers provides me with data speeds of about 0.2 or less on their 'up to 7.2 mbps' network over a large area of my city, smack in the middle of their coverage zone. Tech support has confirmed the slow rates, and informed me there are no plans to do anything about it. I have been through managers to no avail.

Update: The OPP contacted me, because I filed a BBB complaint. She was completely useless, just repeated the same stuff I was told be the managers, and offered absolutely nothing to resolve the situation. She did not offer to escalate the problem further, nor take any responsibility for the brutal network speeds. The last time I had to endure speeds this bad, was during the era of dial-up internet.

On a related matter, I did a side-by-side speedtest of my iphone on Rogers and my wife's on Telus, at the mall today. Downloads were thus:

Telus: 6.93 mbps
Rogers: 0.05 mbps

Thanks again Rogers, for the complete s#@% for service you are giving me, and your refusal to do anything about it. I have not dealt with a worse company either personally or professionally, in my 30 short years on this earth.

And we told you that you would get nothing. I wonder if the mods can merge this with the org. thread on the same topic.

[DataDude]

^The Rogers network has noticeably deteriorated especially within the last 1.5 years and only operates, as you said, at a fraction of its advertised speeds. Unfortunately, Rogers isn't doing anything "illegal," it just has a crappy network and crappy "who cares" attitudes as seen by the occasional replies from Rogers employees. Search the archives and you'll see that lots of prominent HoFoers invested lots of energy in porting to the Bellus network. The only lesson Rogers learned from this was "gee, we'd better make it harder for people to leave - let's start auditing number swaps."
I don't think there's much you can do apart from wait or port out and pay the ECF, unless you can have your contract renewed somehow as I think DH pointed out earlier and get out with a $12.50 ECF - unlikely.

Make sure to pursue your case fully with technical support, if nothing else but to let Rogers know that people are having the issues, and so they'll have to invest time in looking at them.

[RogersUser1]

Switch to bell or telus, there all the same you'll get horrible service from them eventually.

Well I have an account on Telus as well right now, and so far the service has been great. One examples was that when I took over the account from another guy, they gave me a free service for 1 year which they were under absolutely no obligation to do. Time will tell.

^The Rogers network has noticeably deteriorated especially within the last 1.5 years and only operates, as you said, at a fraction of its advertised speeds. Unfortunately, Rogers isn't doing anything "illegal," it just has a crappy network and crappy "who cares" attitudes as seen by the occasional replies from Rogers employees. Search the archives and you'll see that lots of prominent HoFoers invested lots of energy in porting to the Bellus network. The only lesson Rogers learned from this was "gee, we'd better make it harder for people to leave - let's start auditing number swaps."
I don't think there's much you can do apart from wait or port out and pay the ECF, unless you can have your contract renewed somehow as I think DH pointed out earlier and get out with a $12.50 ECF - unlikely.

Make sure to pursue your case fully with technical support, if nothing else but to let Rogers know that people are having the issues, and so they'll have to invest time in looking at them.

Well I'm still going through the final motions here, contacted the ombudsman. There are a few stories out there of people getting some actual help at that stage. I will let you know.

[Peterg2]

If you can jailbreak your iPhone, you can install SBSSettings and check your numeric GSM value to see how good your phone location relative to your Rogers cell tower vs Telus cell tower...

You don't need to jailbreak your phone to see the signal strength in dBm. On an unjailbroken iphone you can simply type (drop the parentheses) "*3001#12345#*"

That being said, signal strength is not necessarily indicative of your download speeds. I have very strong signal strength in my study - varies between -65 dBm and -72 dBm - and my download speed using the Speedtest app can vary between 2.5 mb/sec and 6 mb/sec. You may have a strong connection with a particular tower, but if it is congested your speed will be less.

[Ian Brantford]

Before you do anything that is personally costly like paying contract cancellation penalties, you can read this thread:

http://www.howardforums.com/showthre...-your-customer