Telus won't unlock my iPhone because it isn't in their database?

[Bad Liar]

Apple would have no problem providing that documentation. Problem is whether Telus will accept it. I know rogers customers are SOL when they try to get their apple store warranty replacements unlocked. Would not be surprised if telus does the same thing.

Rogers/Fido customers who have had their iPhones replaced can easily get it unlocked once they meet the required criteria. I see it on a weekly basis.

[wally2000]

So it looks like the last DNA guy I talked to was right. I tried a Fido SIM and it works fine -- my phone is unlocked!

So, in conclusion, they totally can unlock a warranty replacement, they just have to type in the IMEI correctly.

[rity815]

I have a tellus lock ipnone 4, am all the way in the carribbean , dont have a tellus account, can any one please help me to get this phone unlocked

[Get-Me1]

I have a tellus lock ipnone 4, am all the way in the carribbean , dont have a tellus account, can any one please help me to get this phone unlocked

Not that Easy.

needs to put an active TELUS SIM and Telus Account. Once its recognized in their system they can unlock.

You cant unlock by just giving the IMEI

[Que_Ball]

Replace the word Caribbean with Nigeria.

Still think you would help that person?

Not saying it's a scam, but the poster just registered and the only 2 messages they posted were trying to get someone to help unlocking the phone. Why would some guy in the Caribbean have a Telus locked phone anyhow unless they were simply on vacation? If they just moved from Canada they should have sold the phone before leaving or now they can sell it on ebay or something as a Telus locked phone.

But your points are true. That phone would have to physically be in Canada and a Telus SIM would have to be installed so it shows up as the current equipment on the account before Telus will do the unlocking. Even if the SIM was Telus roaming in a foreign country I'm not sure the switch would update with the current equipment when you are roaming.