I'm confused as to why they are refusing. I called up rogers just now to have a copy of my contract. They said no problem and they are sending it in the mail. Should get it within 3-5 days.
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Had you not signed the contract at the store you would not have the service therefore you agreed and signed the contract. End of story. Also if you are not a lawyer stop posting legal details you know nothing about. And we all have "friends" who think they are lawyers.
b) Why do you continue telling people what not to post? It is very arrogant and it is not your position to decide what others should post.
c) Nothing wrong with posting 'legal details' without being a lawyer unless one also claims to be a lawyer. Educating oneself, even as a layman, is a good thing. Being ignorant of the law only makes you ignorant. Being ignorant shouldn't be a goal in one's life. Even a Rogers employee should agree with that. Personally, I've been casually acquainted with a few Rogers reps at the Rogers call centre in Kitchener. Judging from some off the cuff comments from them, it seems it isn't unusual for people in their office to be quite familiar with labour laws and regulations, for whatever reasons. I guess some Rogers employees understand the benefits of being familiar with laws that affect them...but not all.
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He is asking for a copy of his contract therefore he knows he signed one and means he agreed to the terms of that contract and the service agreement that goes with it. You seem to have missed that very important part of this entire thread which isn't very surprising.
I was pointing out the seriously flawed logic I observed.
"Had you not signed the contract at the store you would not have the service therefore you agreed and signed the contract. "
Not even are why you would think to post that, given a) it isn't true and b) you appear to be trying to prove that he signed a contract, which he has not even denied. He is asking for Rogers to prove it. It's unfortunate that you think him having service proves that. That is flawed logic.
"He is asking for a copy of his contract therefore he knows he signed one and means he agreed to the terms of that contract and the service agreement that goes with it."
...And repeat it. Asking for a signed copy from Rogers does not even slightly imply he knows he signed one, whether he did sign it or not. He is simply asking for Rogers to prove it. Saying "well, you are asking therefore that is proof" doesn't even make a little bit of sense. At all. None.
When I was in school, they taught critical thinking and logical and rational thinking too. Perhaps this wasn't universal. Carry on. It's cute.
As an aside, I recall you mentioning once that Rogers doesn't allow their reps to 'think outside the box' when dealing with customers. In all honesty, perhaps this is for the best.
What sort of personal information is usually recorded on the physical contract? Name, address, phone number, SIN, etc? Assuming it isn't only a boiler plate document with no fields for entry of customer info, then one could make a request of Rogers to obtain a copy under PIPEDA. They might be legally obligated to provide it or face a privacy complaint.
(I know Rogers and some of their stooges don't like 'that legal mumbo jumbo stuff', but tough ****)
Don't think it will get the OP out of their contract but it might help get the info they are looking for.
To gain access to your personal information under the Personal Information Protection and Electronic Documents Act, you will need to:
- Send a written request to the organization holding your personal information. You must provide enough detail to allow the organization to identify the information you want; for example, include dates, account numbers, and the names or positions of people you may have dealt with at the organization.
- Organizations must provide the information requested within a reasonable time and at minimal or no cost.
Do you work for Rogers? It's well known there are Rogers shills who work this board, are you one?
Maybe you are just one of those people who is a hand-on-ears-and-eyes corporate defender based on your value system. Well I vote conservative and I usually give corporations the benefit of the doubt as well and I well know there are plenty of people trying to scam them, including my own. But I also like to see them held accountable. There are no corporations who have ever offered me something implied like a 'high-speed network' (direct quote from Rogers website), provided nothing of the sort, then said "well technically it can be any speed see it says right here 'up to' ". It's an embarrassment to sound business practice and ultimately just hurts Rogers, or more specifically the many people they employ. Practices like this will drive people away and you will see declining revenues and increasing layoffs, in fact exactly what Rogers is recently reporting.
It's like if you bought a bag of oranges which said 'perfectly ripe', and found 2 oranges were ripe but 8 were rotten, and they refused to take them back. Yes, there were 'ripe' oranges in that bad. And yes, that is also false advertising.
Last edited by RogersUser1; 06-26-2012 at 08:31 PM.