Reply With Quote6GB is for use in Canada only. No hidden "codes" exist to change this fact. Plus, if you start spewing out SOC codes to retentions; they'll just laugh at you and retract your offers.
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Phone Collector
It's contract renewal time! I'm on a 3 year contract that ends this August. I'm already getting junk mail from Rogers trying to entice me into getting a free smartphone for a renewal. Ha! Not interested.
What I am very interested in, and what would keep me on Rogers in spite of the fact that their reception is terrible in my favorite coffee shop, is if I could take some or all of my 6GB of data with me when I travel outside of Canada. Even if I could use a lousy 500MB in the US, that would be useful. It's ridiculous to have 6GB of data here and not be able to roam with it (although I am aware that this is a problem that plagues almost all wireless customers worldwide, not just Rogers customers)
Does anyone know of a plan code or anything at all in Rogers' computer that I could bring up in retentions negotiations that would do this? Anything at all? Even if it's out of market or grandfathered in some way?
Road Foot
6GB is for use in Canada only. No hidden "codes" exist to change this fact. Plus, if you start spewing out SOC codes to retentions; they'll just laugh at you and retract your offers.
Phone Collector
I don't think that I've ever had a Rogers customer support rep treat me with anything other than politeness and patience. I spoke to a Telus rep who was extremely rude to me years back, and that's basically why I switched to Rogers at the time. For a customer who spends >$100/month (which is probably a minority of Rogers customers nowadays), if they laughed at me in a retentions deal I'd go to a Telus kiosk and port my number over that day. Then I'd probably phone them back and tell them to have a good look at who's been in my account if they want to find who lost them another >$100 customer. A lot of companies wouldn't give a damn, but I suspect that given that Rogers' customer service seems to be a cut above the average, they probably would.Originally Posted by WorldIRC
Anyways, international data is ridiculously and needlessly expensive. Customers are well within their rights to demand this out of Rogers or any other carrier. There's no such thing as a Canadian gigabyte - this is a completely manufactured, non-technical problem that has no other purpose or origin other than to rake travellers and vacationers. I don't know which provider I'm going to sign with, but until someone offers decent data roaming, there's no way I'm going to sign a 3 year contract with anyone. The first carrier that lets me take my data across borders is going to get my signature on a contract, and I don't think that I'm alone.
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