POST HERE if ST has Throttled you,and share your experience

**Brad Mullins** · 08-04-2012, 04:54 PM

Originally Posted by ls_rsx87

Would you be able to tell me what you told them when you emailed them and posted on the FB wall? I emailed and called couple times they keep insisting that my account is not being throttled, but that is not the case for last 2-3 months. My speeds have gone down from 5Mbps down to 0.12Mbps.

Thanks in advance!

Last time that happened to me I had to buy a new sim card.

**Brad Mullins** · 08-04-2012, 04:55 PM

Originally Posted by benjamin.kelley

I'm not sure if I have been throttled before, but one day my data speed went to hell. I had the typical 15kbps down and 1+Mbps up so I knew something was funky. Lasted all day while other AT&T users around me experienced no data issues. I called, and before explaining the data speed issue, the rep stopped me and said he knew what the problem was and put me on hold, and within 2 minutes, came back and said reboot and try now. Everything was back to normal. I didn't ask what was wrong nor did he say. I got no warning calls or anything before hand. I called the BYOD CS number.

Sent from my SGH-I997 using HowardForums

When I call they have me set up to not be able to talk to a rep. It tells me they're experiencing unusually high call volumes and can't take my call.

**Adolfo Olvera** · 08-05-2012, 03:42 AM

I've been throttled twice already! When I did, I just messaged one of their reps on their FB page, and a couple minutes later I was un-throttled

Sent from my SAMSUNG-SGH-I727 using HowardForums

**Brad Mullins** · 08-06-2012, 03:06 AM

It's not been that easy for me.....they have been emailing me back and forth for days and they have no clue what's going on.

**truebeliever71** · 08-08-2012, 08:13 AM

I too was throttled. I submitted a ticket through facebook and they restored my speeds. But now I think I'm being restricted in the apps I can use. I can access the gmail app and DolphinHD but not facebook, speedtest or Market.

My phone is an AT&T phone with the Straighttalk SIM. I think for the extra $5 per month I may be moving to AT&T's GoPhone plan.

**Kayossno1** · 08-08-2012, 09:39 AM

Originally Posted by Adolfo Olvera

I've been throttled twice already! When I did, I just messaged one of their reps on their FB page, and a couple minutes later I was un-throttled

Sent from my SAMSUNG-SGH-I727 using HowardForums

How were you able to do this? The link to submit a ticket on their Facebook page doesn't work.

**Brad Mullins** · 08-08-2012, 04:22 PM

I call the byop # 8552222355 because FB support has never got the throttle fixed when I've opened a ticket. Just call that # and tell them to reprovision your account and then turn the phone off you'll be good to go.

**Endeavor** · 08-09-2012, 12:54 PM

It is posts like the one quoted below that make me wonder how many of these problems are device and user problems, rather than anything being done by ST.

Originally Posted by truebeliever71

I too was throttled. I submitted a ticket through facebook and they restored my speeds. But now I think I'm being restricted in the apps I can use. I can access the gmail app and DolphinHD but not facebook, speedtest or Market.

My phone is an AT&T phone with the Straighttalk SIM. I think for the extra $5 per month I may be moving to AT&T's GoPhone plan.

**Brad Mullins** · 08-09-2012, 05:33 PM

Originally Posted by EndeavorOR

It is posts like the one quoted below that make me wonder how many of these problems are device and user problems, rather than anything being done by ST.

I'm sure you're right we're all just paranoid idiots. Especially me, I just got off the phone with ST for the 2nd time because I was throttled to the typical 0.09kb d/l and yet I had 1.5mbps u/l speed. Just the user or device I'm sure. Somehow they managed to get me back to normal the second go around today which is funny considering we all know the problem is on our end.

**Carole Wright** · 08-09-2012, 06:04 PM

Well, I was hoping the problem was fixed, but just had to cycle through airplane mode again. Fargo, ND using AT&T BYOD sim.

Sent from my HTC Inspire on Straight Talk using HowardForums

**maestroteague** · 08-09-2012, 08:08 PM

Originally Posted by EndeavorOR

It is posts like the one quoted below that make me wonder how many of these problems are device and user problems, rather than anything being done by ST.

Actually, when I first activated my BYOD sim in an iPhone 4S, just a couple weeks after the BYOD program started, we were having intermittent outages and data disconnections like are happening this week. During that time, I had similar problems to the one described, where some apps would work and some would not and would time out. I would have to cycle in and out of airplane mode, or do a full reboot to get it working again. I asked about it here and wasn't the only one experiencing it. Tried everything including a complete wipe and start over, and still persisted. Only after about 4-5 days when the at problems started clearing up did it disappear, and haven't had those problems again. S while his story sounds far fetched, I can verify that there is a history of it happening before.

**Brad Mullins** · 08-09-2012, 08:44 PM

I can verify it too because until today I could use the speed test.net app from the AppStore just fine while for months I've read that other users could not. However, as of today I can no longer get that app to do a speedtest.

**truebeliever71** · 08-10-2012, 07:29 AM

Originally Posted by EndeavorOR

It is posts like the one quoted below that make me wonder how many of these problems are device and user problems, rather than anything being done by ST.

EndeavorOR... I think not. I rebooted my phone several times, then after removing the proxy settings was I able to use all internet apps.

I am a network engineer/systems administrator and do some independent Android programming. I can tell you for sure that it was neither device or user error.

**Endeavor** · 08-10-2012, 12:53 PM

You said it! A limited download speed without a limit on upload speed sounds like a device issue, or an underlying network issue, and not a "throttle." The fact that it was fixed "after the second go round" sure sounds a lot like coincidence, rather than a fix.

Originally Posted by Brad Mullins

I'm sure you're right we're all just paranoid idiots. Especially me, I just got off the phone with ST for the 2nd time because I was throttled to the typical 0.09kb d/l and yet I had 1.5mbps u/l speed. Just the user or device I'm sure. Somehow they managed to get me back to normal the second go around today which is funny considering we all know the problem is on our end.

**Endeavor** · 08-10-2012, 12:54 PM

Well, there you have it! You changed the settings on your DEVICE, and the problem was resolved. Sounds like a device issue, or an underlying carrier issue, and NOT a deliberate throttle. If ST had imposed limits on your device and its use of the network, you wouldn't be able to overcome them by simply changing your settings.

Originally Posted by truebeliever71

EndeavorOR... I think not. I rebooted my phone several times, then after removing the proxy settings was I able to use all internet apps.

I am a network engineer/systems administrator and do some independent Android programming. I can tell you for sure that it was neither device or user error.