StraightTalk.com & Walmart.com blacklisting people from purchasing phones and refills

**Mr.Cell** · 06-11-2012, 01:04 PM

Here is the story, since I’m in charge of Technology for the company I work for. We moved from Metro to Straight Talk and unaware of Straight Talk blacklisting people for ordering too phones I ordered about 7 for our company. A few months later I was blacklisted and unable to order any more phones, refills cards using any of the company credit cards. I also ordered about 5 for relatives using personal credit card and information. Until last month automatic payment was working for our company phones but we started having problems this month, I tried different cards and it didn’t work. The same happened with personal lines but about 3-4 months ago so the work around was purchasing refill cards directly from walmart.com
I tried to purchase refills from walmart.com with two different cards, emails and info and the order gets canceled and payment refund within hours. The 3rd I tried using PayPal just to make sure it wasn’t due to credit card being declined, payment was processed, after 1 day of waiting I receive a cancelation email and a refund to our PayPal account.

I’m currently on the phone with Wal-Mart and I’m being told that the order is getting canceled by the distributor (I believe Straight Talk). They just told me it was canceled because if was out of stock, can you believe that? I gave them the 3 order number and was given the same response.
This is really an inconvenience; next step will be to go to local Wal-Mart to purchase the refill cards.

**silentjudge** · 06-11-2012, 01:07 PM

How the hell is a virtual refill card out of stock.....

**Mr.Cell** · 06-11-2012, 01:19 PM

Originally Posted by silentjudge

How the hell is a virtual refill card out of stock.....

Yea, last thing they told me was to make sure billing address was correct. I know thats not the problem, i tried 2 credit cards and Paypal.

**alphamale-b** · 06-11-2012, 02:02 PM

Try ordering on walmart.com and choose the cash option. if it gets canceled you will be in store and can eyeball manager. not something you want to do each month. but thats crazy. even paypal.

You should check and see if you are on a no fly list too.

**ndtv88** · 06-11-2012, 02:48 PM

are they trying to make this retail customers only?
Wonder if there is clause/pressure in their ATTcontract to not poach on small biz and corporate.
otherwise this wouldn't make much sense and you are better off call the corp number for ST and hearing from them what is going on.
These number of accounts on a personal card to a person might have tripped some of their fraud detection monitors.

**pzwnyc** · 06-11-2012, 05:23 PM

Originally Posted by ndtv88

are they trying to make this retail customers only?
Wonder if there is clause/pressure in their ATTcontract to not poach on small biz and corporate.
otherwise this wouldn't make much sense....

From the T&C: ...Specifically, Straight Talk Unlimited services are provided solely for live dialogue between, and initiated by, two individuals for personal use...services may not be used for any other purposes, including, but not limited to, conference calling, ...telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals.

You see, you are cutting into their business services:
http://tracfoneb2b.com/large-and-enterprise/

**silentjudge** · 06-11-2012, 06:05 PM

Tracfone offers the exact same consumers plans to businesses:
"From basic wireless service at less than $7 a month, to unlimited everything for only $50 a month, TracFone offers great value wireless plans."
http://tracfoneb2b.com/about/

http://tracfoneb2b.com/wp-content/th...bout_cards.jpg
Shows Tracfone, NET10, and a yellow ST card as well

I don't think they are any different. But it might be worthwhile for the OP to use tracfone's b2b to get better services and not have to deal with these limits on the consumer side.

**Pabster** · 06-11-2012, 06:51 PM

Obviously they are trying to prevent Straight Talk use in a business (commercial) setting. Makes perfect sense. It does mention a prohibition of business use in the ToS somewhere I remember. Worst case, just get the refills from Wally. They will sell you all you want.

**97526** · 06-12-2012, 10:24 PM

I buy 30 a month or so ST phones from WM dot com, have for well over a year, none have been cancelled, I buy no refill cards..... I bought 100's of Verizon prepaid when they had them, no issues..... And a lot of the Tmobiles. Now trying to buy from Net10, Tracfone or ST direct, they take the order then tell me the cc could not be authorized, not true, they get a hit on the card... Those are all single buys....

**sdsi** · 06-13-2012, 03:33 AM

I believe there is a problem with PayPal and Walmart. A couple of months ago I tried ordering something for someone from Walmart.com using PayPal and after a day or so it was cancelled. I just ended up sending that person the money and they tried ordering something via PayPal from Walmart and it got cancelled also. They didn't know at the time that I tried it also.

Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

**ironmask** · 06-13-2012, 06:20 AM

Sounds like they are trying to discriminate who uses their service to me. If they see you as a heavy user, then they will most likely warn you like they have done in another thread mentioned. I think this is a fiasco and something should able to be done from a class action remedy. Not to say that is going to happen, or it just very well may be in the works? I just don't see how they get away with being able to provide unlimited services for voice and data and then turn around and cut people off that use it more than others. Unlimited is unlimited! :S

Anyways, that's just my opinion. I am sure some agree with me to a point. Although, I do remember someone mentioning something about ST saying there is some fine print somewhere about the unilimited use capping off somewhere. Then there are others testifying to using the same amounts of data as the heavy users being warned and banned from ST. So what gives?! Isn't Wally wealthy enough?! Seems like they are limiting bandwidth to networks in almost every aspect now a days... For instance; Comcast, Verizon, etc.

Good luck to those using ST that have not been limited, banned or warned yet for their heavy usage of something they paid for with their hard earned income.

**pzwnyc** · 06-13-2012, 08:37 AM

Originally Posted by ironmask

Sounds like they are trying to discriminate who uses their service to me....

Anyways, that's just my opinion. I am sure some agree with me to a point. Although, I do remember someone mentioning something about ST saying there is some fine print somewhere about the unilimited use capping off somewhere. Then there are others testifying to using the same amounts of data as the heavy users being warned and banned from ST. So what gives?! Isn't Wally wealthy enough?! Seems like they are limiting bandwidth to networks in almost every aspect now a days... For instance; Comcast, Verizon, etc.

Good luck to those using ST that have not been limited, banned or warned yet for their heavy usage of something they paid for with their hard earned income.

As long as they are not "public accommodations," as defined by the law; and do not receive public monies or subsidies; businesses have the right to TRY to make a profit

**soccerballtux** · 06-13-2012, 05:20 PM

........................

**Shawn744** · 06-13-2012, 06:14 PM

Looks like its time to petty cash it, and send a rookie employee out to the nearest Walmart to buy the refill cards.

**Endeavor** · 06-14-2012, 01:44 AM

Have you tried calling the phone # listed on that page? The Tracfone B2B department has been closed for at least a year. I have no idea why they keep the page up.

Originally Posted by silentjudge

Tracfone offers the exact same consumers plans to businesses:
"From basic wireless service at less than $7 a month, to unlimited everything for only $50 a month, TracFone offers great value wireless plans."
http://tracfoneb2b.com/about/

http://tracfoneb2b.com/wp-content/th...bout_cards.jpg
Shows Tracfone, NET10, and a yellow ST card as well

I don't think they are any different. But it might be worthwhile for the OP to use tracfone's b2b to get better services and not have to deal with these limits on the consumer side.