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Thread: Defective HTC One V Phone: Not Turning On

  1. #1
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    Defective HTC One V Phone: Not Turning On

    Hi folks,

    I've had my new HTC One V phone for about a week when all of a sudden it wouldn't turn on anymore. It had a full battery charge but wouldn't power on. I tried plugging it to the charger but the phone wouldn't light up. I also tried to do a reset by holding power and volume down buttons together but nothing. I talked to a Koodo rep and they said they would replace it because it's still under warranty.

    I'm just wondering if any other Koodo users had this problem. It seems that there are quite a few defective HTC One V phones being made. It seems that there is an issue with a circuit board giving out.

    Hoping that my replacement One V is not defective as well. And if my replacement One V phone doesn't work out, I will move to a different brand.

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    Hi ...I just bought an HTC ONE V in singapore and after 40 days the same thing happened.
    As I live in Australia no one wants to know me and HTC said to return phone to Singapore.

    I have tried to contact HTC but after a week and 3 emails they ignore me. I dont know what to do

    they clearly know about this builtin fault but do nothing

    Paul Australia....23.8.12

  3. #3
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    Quote Originally Posted by paulburke55 View Post
    Hi ...I just bought an HTC ONE V in singapore and after 40 days the same thing happened.
    As I live in Australia no one wants to know me and HTC said to return phone to Singapore.

    I have tried to contact HTC but after a week and 3 emails they ignore me. I dont know what to do

    they clearly know about this builtin fault but do nothing

    Paul Australia....23.8.12
    ^ See if you can get a hold of HTC through there Facebook Page, I find that usually works the best. Good Luck.

    Sent from Telus's HTC Amaze 4G running on Shared HSPA+ Network

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    I didn't have issue with battery, but had screen re drawing problems. After unlocking, the ring would often be still visible. At times while entering text, the keyboard would not show even though it types on key press. Any who, I returned it for a sgs2x and have been happy ever since.

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    I have done that written twice on the face book HTC singapore customer care page but no response. I sent an email to HTC office in singapore no response. I have just pend a letter to post to their office tomorrow.....
    I even sent email to the store where i purchased but no response
    I am so frustrated and pissed of with this lemon of a phone and lack of service

    Paul....23.8.12

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    I would exchange it for the S2x

  7. #7
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    Quote Originally Posted by paulburke55 View Post
    As I live in Australia no one wants to know me and HTC said to return phone to Singapore.
    No cell phone manufacturers have international warranties. The warranty is only valid in the country or region in which it was purchased. This is standard procedure for all electronic devices.

    If you want support, you have to play ball. Your warranty is not with HTC, but with HTC Singapore, just like phones sold in Canada are under HTC Canada's responsibility.

    Tough to hear, I know, but it is just the way it is.

    Sent from my Galaxy Nexus using HowardForums

  8. #8
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    Quote Originally Posted by Logical_guy View Post
    No cell phone manufacturers have international warranties. The warranty is only valid in the country or region in which it was purchased. This is standard procedure for all electronic devices.

    If you want support, you have to play ball. Your warranty is not with HTC, but with HTC Singapore, just like phones sold in Canada are under HTC Canada's responsibility.

    Tough to hear, I know, but it is just the way it is.

    Sent from my Galaxy Nexus using HowardForums
    Some companies like ASUS issues a worldwide warranty.

    Op CALL HTC !!!

    Sent from my Nexus One using HowardForums

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    Quote Originally Posted by OCZ View Post
    I would exchange it for the S2x
    +1, maybe give this a try OP. Unless you prefer Sense over TouchWiz

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    The most disappointing part about all this is that despite my emails ...the store i bought it from nor any one from htc will talk to me.....they just all ignore me

  11. #11
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    Quote Originally Posted by xtachx View Post
    Some companies like ASUS issues a worldwide warranty.

    Op CALL HTC !!!

    Sent from my Nexus One using HowardForums
    My bad, maybe Asus does, but I have not seen any of their cell phones at all, so I did not factor it in.

    The cell phones I have dealt with that need to be in the country of purchase:
    HTC
    Samsung
    Apple
    LG
    BlackBerry
    Motorola
    Acer
    Nokia

    Also, as Asus has their main focus as tablets and computers, they are sold through many retailers. Cell phones on the other hand, are normally (though not always) sold through a carrier, making them your point of contact.


    Sent from my Galaxy Nexus using HowardForums

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