Redeeming Fido Dollars for smartphones no longer require data contracts

[Dunro]

I had a couple questions along these lines...

I take it the lower performing Android phones (Gossip Pro or the Galaxy Q) aren't considered Smartphones in this context. Correct?

I'm looking to use up my $205 Fido Dollars and replace my ailing iPhone 3G for a few months (ailing more because I'm clumsy rather than being impatient with the speed )

I only have a month left on my contract and would rather stay month to month until the next iPhone comes out (... and I jump ship).

Can I use the FidoDollars for one of them without stacking additional time on to my contract?

Thanks.

[facehugger]

Update: You MUST add data to be eligible to use fido dollars. However, the data option you choose does not have to be on a term. So it must be a no-term data option. The least expensive no-term data option is $10.

[ceredon]

Update: You MUST add data to be eligible to use fido dollars. However, the data option you choose does not have to be on a term. So it must be a no-term data option. The least expensive no-term data option is $10.

So you have to add data, which can be no-term allowing you cancel the data later. What are the repercussions when canceling data in that case (i.e. immediately)?

[facehugger]

Seems to have some confusions regarding that...

Yes, no mandatory data on a 2 year Fido Agreement for smartphone, even if you order it through Customer Service (611)... Existing and potential new subscribers...

However they didn't change the rules in regards of the use of the Fidodollars... With or without agreement you must add a Data Option with a 2 year agreement...

Sent from my GT-P7500R using HowardForums

Correct. You are still mandated/forced to take a data option to gain access to your fido dollars towards a smartphone (blackberry, android, iPhone).

Imagine you are a new customer who signed with Fido on a term on their basic $25 plan 2 years ago. You spent $25 x24 or $600 total, earning you (600 x 5%)= $30 fido dollars. You want to buy a smartphone without data, such as the Experia U. Not only does Fido demand a $25 hup admin fee, they also want you to pay $10 to add a no-term data option, with reassurances that you can call Fido after you buy the phone to speak to retention to have it removed. Poof. Fido found a way to make your Fido dollars magically disappear. But even this level of money grubbing tomfoolery isn't enough for Fido it seems! They are lowering Fido Dollars to 4%.

[WorldIRC]

I was discussing this with a couple Fido employees that I know.

Apparently, in IQ (the Rogers / Fido information database that only corporate employees and corporate retail store empoyees have access to), it is stated that Fido Dollar hardware upgrades no longer require a data plan at all (as per my OP and as per the original post in the Fido Facebook group). In RetailWeb however, the database that all Fido Corporate Retail Store employees have access to, nothing has been changed there (policy still states data required). These reps have told me though that IQ trumps all when it comes to policy and procedure though.

It would be great if FidoEric or someone can chime in since now we are being told that even Fido employees, including those such as FidoEric as they have access to IQ, are exposed to the IQ level of information yet still state Data is required.

[rudiboy]

Even if the customer is required to take a "month to month" data plan you only need to keep the data plan on for 2 months while the back off team audits accounts.

[ceredon]

Even if the customer is required to take a "month to month" data plan you only need to keep the data plan on for 2 months while the back off team audits accounts.

Sure, but after paying the $25 HUP fee and then two months of unwanted data services, all in order to use your FD, the value of your FD drops significantly.

[ceredon]

I was discussing this with a couple Fido employees that I know.

Apparently, in IQ (the Rogers / Fido information database that only corporate employees and corporate retail store empoyees have access to), it is stated that Fido Dollar hardware upgrades no longer require a data plan at all (as per my OP and as per the original post in the Fido Facebook group). In RetailWeb however, the database that all Fido Corporate Retail Store employees have access to, nothing has been changed there (policy still states data required). These reps have told me though that IQ trumps all when it comes to policy and procedure though.

It would be great if FidoEric or someone can chime in since now we are being told that even Fido employees, including those such as FidoEric as they have access to IQ, are exposed to the IQ level of information yet still state Data is required.

Why do they keep and maintain two different systems for PK and training? Are they not able to provide filters for IQ so that all users would have access but limited to whatever info they would have had access to in the other system? Seems like two systems that are separately maintained and updated is just asking for misinformation. Seems like it is designed knowing that a right hand/left hand situation is going to be a given.

[WorldIRC]

Unfortunately my NDA from my previous life prevents me from answering that specific question.

Sent from my HTC One S

[WorldIRC]

To make matters worse. Sales Central also has PK that both corporate retail and dealer retail have access too.

Sent from my HTC One S

[ceredon]

Fair enough. Just seems odd and prone to error.

[WorldIRC]

Fair enough. Just seems odd and prone to error.

I can tell you it is not intentional despite popular belief

Sent from my HTC One S

[DataDude]

^What do you think? You are getting a subsidy on the device....

You said retail price. :-P

[WorldIRC]

You said retail price. :-P

Ya, so? This is Canada.

[ceredon]

Just to update this thread: Fido SM is confirming this new policy, of no contract being required for a smartphone purchase with Fido Dollars. But the terms on the public website are still the old terms.
http://forums.fido.ca/t5/forums/foru...-id/6198#M6198