^is the amount decreasing as she makes calls?
I'm stumped. She is using the "KeyPad" when asked to enter the number.
1. Calls the Calling card number
2. Presses "KeyPad"
3. Enters PIN
4. Enters destination number
5. Gets a time amount she can talk for from the calling card recording
^is the amount decreasing as she makes calls?
Unlocked iPhone 5, unlocked iPhone 4
Unlimited airtime, Unlimited CAN/US long distance, Unlimited SMS to CAN/US wireless numbers
2500 Call Forwarding minutes to CAN/US numbers
Google Voice for visual voice mail with message transcription, conditional greetings, unlimited messages (vs 35 message cap), remote retrieval from any PC or phone, no auto-purge after 10 days and most importantly no $7-$8 charge.
Yes. She is always adding money to it as the balance of the calling card drops.
Just throwing this out there...
On her billing from Rogers does it have the calling card number or the number she dialled? If she used the calling card it would have the calling card number not the one she dialled right? This is partially a question because I have never used a calling card. I just figure if you use a calling card you call the number and the company calls the number for you... how would Rogers get that information unless she dialled it directly? Anyone know?
Opinions expressed in this forum are my own, and not representative of my employer.
I do not answer questions on behalf of my employer.
The bill clearly implies she made LD calls to UK/India using the Rogers Network at $0.75/min which is the regular rate for those countries.
Some how it got turned into a 3 way conference call.
The calling card bill will show the same call time/duration.
I use a calling card and dial using the number pad with the 4S/3GS and never had a problem.
Assuming the calling card access number and the overseas numbers are already in the phone contact, try initiate a call. When dialing the access number, phone display should show the calling card "name" she's assigned in the contact. Then dial the LD number using her method and see if the phone display shows all the individual digits she punched in. If instead it shows the contact name of that overseas number, she's making that LD call on the Rogers network and not thru the calling card.
Jerky223, if your mother was using a calling card to make those calls, Rogers would have no idea who she contacted through the calling card company. Since the phone numbers are itemized by Rogers, it is highly likely that the charges are correct. If the numbers listed are of people she knows, she needs to pay the bill. For Rogers to accurately list the phone numbers of your mother's relatives/friends she contacted through a calling card, they would have to be actively monintoring your line's voice calls and decode the touch tone sounds entered through the keypad and submitted to the calling card company. This is extremely unlikely. The most likely explanation is that your mother accidently has dialed the long distance numbers as separate phone calls.
As for why the calling card balance gets reduced? If your mom called into the calling card company and entered the full phone number of her contact, including the country code and area codes, the calling card company would place the call and charge you for it. However, if your mom then presses the send key again after entering the number, Rogers would also place the same call.
The part that doesn't make sense is that the receiving end would have had to received 2 different phone calls from the same person for all that to happen.
^I can tell you what you said in your second paragraph is exactly what happened. She called the calling card phone number entered the calling card pin number and called her internatinal long distance number and now at this time she hit the send key again therefore the call went through the Rogers Network and the other calling card call got put on hold which means the calling is being used as well while on hold. Therefore you see the charges on your Rogers Bill and the Calling Card. This is a mistake a lot of people make. Usually calling cards and other long distance provider have a warning or they tell you when you sign up for the service is not to hit the send key.
Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network
Alright, went over all my mom's actions, calling card history, and Rogers bills.
After a quick call the Rogers and a few constructive conversations with a reps and managers, they found an "error" on the account and fixed it. They would not tell me what the error was. I downloaded the Rogers iPhone app and did a few tests with the calling card. LD minutes used were no longer incrementing. We checked after 4 hours, 1 day and 2 days from the test calls. She's in a new billing cycle now (3 days after account changes) and still no LD minutes.
Thanks HF members for the advise.