How do you fix a rep's mistake?...or, Verizon bites!

[mydumbphone]

The story: My wife and I renewed our contracts and upgraded to two new Bionic phones. The impetus for doing this was that Verizon was offering the "double data" promotion of 4GB for $30. My wife went into our independent Verizon dealer on June 5 and was told about the promotion. The dealer had been told by his Verizon rep (verbally and by email) that the promotion ended on June 6. My wife was excited about this and arranged for me to come in the next day to pick my phone and close the deal before the promotion ended. We went in on June 6 and closed the deal. When the dealer set up the phones, however, he couldn't add the 4GB promotion because it was no longer in the system. He contacted his rep and was told that the promotion actually ended at midnight on the 5th. Had we had correct info. my wife would have arranged for me to leave work early and come in on the 5th. As it stands, no one in Verizon knows how, or wants to fix the mistake.

We've put in requests to the Inactive Pricing Department and been denied (without having been told we've been denied or why). I've talked to multiple service agents and managers and have been stonewalled. I understand now that the inactive pricing dept. can only reactivate a promotion if it already pre-existed on my plan, but since it never existed, it can't be activated. I understand that the policies of the company may be such so as to prevent activation of a promotion that has expired and prevent people from gaming the system. However, I find it unbelievable that it is technically impossible for some Verizon demigod to go into some special back door screen in the Verizon system and flip a couple bits and activate a billing/plan code on a single account and remedy the mistake of one of it's reps.

Someone please tell me that such a Verizon demigod exists! Please tell me that there is another department outside of customer service and billing that actually isn't some walled-off silo; that actually talks to customers, that takes incoming phone calls in special legitimate cases. Please tell me that Verizon still cares about every individual customer like they did 8 years ago when they first won my loyalty by committing to fixing their mistakes on my first call.

What say you, Verizon insiders? Is there hope, or am just another victim to be sucked dry by another soul-less communications company?

[Vatothe0]

Verizon didn't do anything to you, the independent dealer did. Following up with them is your only option.

Sent from my DROIDX using Tapatalk 2

[ItnStln]

Attempt to contact the account manager for that dealer.

Sent from my Galaxy Nexus using Tapatalk

[TraceTheory]

This is the third time you've posted this and the answer is still the same.

http://www.howardforums.com/showthre...-Verizon-bites!
http://www.howardforums.com/showthre...-Verizon-bites!

Oh there is defiantly someone who can, but I'd say there's a 99.9% chance you will never get in contact with that person. Just suck it up. Chances are you're not going to use more then 2GBs anyway.

gtfo

[gregb7677]

Your not going to get it period

Sent from my DROID RAZR using Tapatalk 2

[saultnutz]

"What say you, Verizon insiders? Is there hope, or am just another victim to be sucked dry by another soul-less communications company?"

Talking like this is unlikely to motivate anyone to help you..

Sent from my Galaxy Nexus using HowardForums

[b005td]

easy fix

just go here and buy someone else's verizon plan

http://www.howardforums.com/forumdis...-my-phone-plan