700 FamilyTalk Mins plus free N/W for 2 lines-$59.99
Blackberry Data,Android Data-$19.99 each
Unlimited Family Txt-$9.99
Free Mobile to Mobile
Free Myfaves for both lines
$110/mth. Love T-Mobile.
good job. I especially like the part about you wanting to keep the right to be able to discuss it with anyone.
There's nothing in the terms and conditions saying that you have to have used the service that is being changed for the no-ETF clause to apply. A material change is a material change.
That was the point the OP made, and T-Mobile did not strongly disagree as they rushed to settle.
I don't agree with a lot of polices we have but seriously the way customer's think these days just blows my mind.
i see in my account that there was an unauthorized upgrade on one of my line, called to complaint to senior rep, the rep said this was a mistake by tmobile but I have to see UPS person, refuse the order and only than tmo would fix the error but i dont stay at home for UPS delivery and i have lost couple of UPS packages at my address. I complained that i dont want to be responsible if the item gets lost or something like that and i am not responsible for tmo's error.
I have been a customer for 9 yrs. just last week TMO changed my data plan without my authorization to 60$ 10gb plan from my grandfathered $20 plan and after calling to have it fixed, the next day I saw tmobile changed/extended my contract. I found this online today and had to call to explain a lot to have it fixed and right after this, I saw this unauthorized contract extention plus basic phone upgrade order.
I can't believe that TMO would do this. what's my option here to get my account fixed cos tmo now has illegally extended my contract for this unauthorized upgrade & tmo reps wouldn't fix this!
Just filed my complaint with states AG office, FCC, BBB ( by the way Tmobile already has (F) rating anyway for their illegal practice. Will go to file a formal complaint at the COURT cos Tmobile canceled my line without ETF even though I have every right as wireless customer to cancel contract without ETF because TMOBILE made unauthorized/illegal contract changes to my account without my authorization or consent.
I have never filed any small claims in court. I see that here in IL the fee is about $150.
any suggestions and advice/tips?
Why did t-mobile cancel your account? If they did so without etf, then I'm not sure what grounds you have to sue them.