I sued T-Mobile in small claims court and won a settlement

[Morphling27]

Right just post them in the correct forum. Talk about AT&T services in the AT&T forum.

The AT&T situation you bring up has nothing to do with T-Mobile. Nor does the AT&T situation have anything to do with changing a data roaming policy as the situation the OP mentioned. Your comment is off topic.

I think that the point that it has to do with ATT is that it is common to ALL the carriers. Verizon and Sprint pull these exact same tactics. So, sharing this helpful information from how one accomplished it at Tmobile also applies to say... ATT or VZW.

[JMillion]

great post

[edplayer]

good job. I especially like the part about you wanting to keep the right to be able to discuss it with anyone.

[Steveanderson13]

So, sharing this helpful information from how one accomplished it at Tmobile also applies to say... ATT or VZW.

Funny thing happened on the way to The Forum. NO RETORT!

[newguy78]

It's unconscionable that T-Mobile would not follow their own terms and conditions and let people out of their agreement after making such a change.

Actually, we did, customers had until either 4/6 or 5/6 to cancel with no etf. Customers were notified, customer's who previously had domestic data roaming had a note auto placed on their account. I know people got the letters because the call volume spiked really high shortly after the letters went out. Reps were told not to proactively inform the customers they could cancel with no etf, but that option was avail well over a month's time.

[tritium man]

I know people got the letters because the call volume spiked really high shortly after the letters went out. Reps were told not to proactively inform the customers they could cancel with no etf, but that option was avail well over a month's time.

That's just wrong, sneaky and underhanded.

[reddragonprodz]

I did file a complaint with the BBB. I didn't bother going into it in the blog post, but they just gave me the same runaround through the BBB that they did when I called T-Mobile.

HOw much does it cost to do the lawsuit? I know its different from state to state just curious.

[jet1000]

customer's who previously had domestic data roaming had a note auto placed on their account.

Right, only select customer's had the note put on the account. The rest of the customers were told no. (That's what happened to the OP)

There's nothing in the terms and conditions saying that you have to have used the service that is being changed for the no-ETF clause to apply. A material change is a material change.

That was the point the OP made, and T-Mobile did not strongly disagree as they rushed to settle.

[jet1000]

HOw much does it cost to do the lawsuit?

Read the blog post that was linked to in post #1. That detail is given.

[newguy78]

That's just wrong, sneaky and underhanded.

How is that wrong? That would be stupid if a customer asks about the policy and the rep quickly responds saying they can cancel with no etf. Do you have any business sense what so ever? If the customer was upset and requested to cancel with no etf, they were told they could. From my understanding the letter also informed them of their options.

I don't agree with a lot of polices we have but seriously the way customer's think these days just blows my mind.

[newguy78]

Right, only select customer's had the note put on the account. The rest of the customers were told no. (That's what happened to the OP)

There's nothing in the terms and conditions saying that you have to have used the service that is being changed for the no-ETF clause to apply. A material change is a material change.

That was the point the OP made, and T-Mobile did not strongly disagree as they rushed to settle.

It would make sense if the customer who has never had domestic data roaming ever before that the new policy would be a material change. T-Mobile is not responsible for predicting one's future actions. I'm happy for the OP to have won, but really this is getting a bit ridiculous trying to make T-Mobile out to be the bad guy.

[Thinley Dolma]

i see in my account that there was an unauthorized upgrade on one of my line, called to complaint to senior rep, the rep said this was a mistake by tmobile but I have to see UPS person, refuse the order and only than tmo would fix the error but i dont stay at home for UPS delivery and i have lost couple of UPS packages at my address. I complained that i dont want to be responsible if the item gets lost or something like that and i am not responsible for tmo's error.

I have been a customer for 9 yrs. just last week TMO changed my data plan without my authorization to 60$ 10gb plan from my grandfathered $20 plan and after calling to have it fixed, the next day I saw tmobile changed/extended my contract. I found this online today and had to call to explain a lot to have it fixed and right after this, I saw this unauthorized contract extention plus basic phone upgrade order.
I can't believe that TMO would do this. what's my option here to get my account fixed cos tmo now has illegally extended my contract for this unauthorized upgrade & tmo reps wouldn't fix this!
update:
Just filed my complaint with states AG office, FCC, BBB ( by the way Tmobile already has (F) rating anyway for their illegal practice. Will go to file a formal complaint at the COURT cos Tmobile canceled my line without ETF even though I have every right as wireless customer to cancel contract without ETF because TMOBILE made unauthorized/illegal contract changes to my account without my authorization or consent.
I have never filed any small claims in court. I see that here in IL the fee is about $150.
any suggestions and advice/tips?

[jet1000]

Why did t-mobile cancel your account? If they did so without etf, then I'm not sure what grounds you have to sue them.

[Loyal Servant]

Just filed my complaint with states AG office, FCC, BBB ( by the way Tmobile already has (F) rating anyway for their illegal practice.

Considering that the BBB is about worthless... but nevertheless....
The BBB does not have a rating for T-Mobile.... F? try again.

[johnhere]

Considering that the BBB is about worthless... but nevertheless....
The BBB does not have a rating for T-Mobile.... F? try again.

If I remember correctly tmobile isn't a registered or accredited bbb member so your exactly right.