As the OP stated, she signed up in 2008, her contract would have been over in 2011 (3 year maximum contract). It came off in 2010, possibly she had a 2 year contract. Regardless, it's been 2 years since it came off (expired or cancelled, nobody's sure on this). If she had been responsible, and looked at her bills (as Rogers, and ever company says to do), then she would have noticed the issue immediately and been able to find out why it happened. Instead, 2 years later, she decided to complain about it, and expect Rogers to fully reimburse. Even if Rogers chose to reimburse anything, it would only be to a maximum of 90 days (their policy). On this issue, the OP needs to learn to pay attention to her bills. A hard way to learn a life lesson!