Grandfathered Data Plan to LTE

**WorldIRC** · 07-18-2012, 08:10 PM

Originally Posted by chinkking

Yeah, there are too many variables that could affect it but its good to know I'm not the only one...

There's a bug in the Enbridge rate plan that overrides the data plan trigger...I'm not sure what it is personally.

**chinkking** · 07-18-2012, 08:13 PM

Originally Posted by WorldIRC

There's a bug in the Enbridge rate plan that overrides the data plan trigger...I'm not sure what it is personally.

To your knowledge, do you think there is a workaround for this? Would client care be able to combine everything into a new plan to allow it to work?

**WorldIRC** · 07-18-2012, 08:17 PM

Originally Posted by chinkking

To your knowledge, do you think there is a workaround for this? Would client care be able to combine everything into a new plan to allow it to work?

Corporate plans don't allow for this flexibility; sorry. Your best bet is to have technical support escalate and tell them you know others on the same plan with the same issue.

**chinkking** · 07-18-2012, 08:18 PM

Thanks! I shall try that tomorrow.

**klau1** · 07-20-2012, 04:05 PM

The last time I checked, HSPA+ can get over 1MB / sec on my S3 that's 8000kb/s, equivalent to a modern high speed cable internet connection.

How much faster would you need for loading webpages that are mostly under 200KB? (which would be under a half a second to load even on HSPA)

I think it's a much better deal to stick with the unlimited, considering you can use it with a peace of mind.

**pdaMatt** · 07-20-2012, 09:08 PM

Hi,
Sorry to hijack, but I believe I'm in the same situation. I currently have the old and defunct unlimited mobile browser plan. I'm assuming that I can't move it to an LTE phone as well? Can I still keep that plan on a newer phone like the S3?

Thanks for the help!

**WorldIRC** · 07-20-2012, 09:20 PM

Your umb will work on HSPA. You will not get the full hardware discount.

Sent from my HTC One S

**Furry Atom** · 07-20-2012, 09:25 PM

Originally Posted by klau1

The last time I checked, HSPA+ can get over 1MB / sec on my S3 that's 8000kb/s, equivalent to a modern high speed cable internet connection.

How much faster would you need for loading webpages that are mostly under 200KB? (which would be under a half a second to load even on HSPA)

I think it's a much better deal to stick with the unlimited, considering you can use it with a peace of mind.

You're only thinking about raw speeds and not latency. That's the major advantage with regards to web browsing on LTE. That being said, I'd never give up an unlimited plan.

**pdaMatt** · 07-20-2012, 09:28 PM

Originally Posted by WorldIRC

Your umb will work on HSPA. You will not get the full hardware discount.

Sent from my HTC One S

Ok good, which phones are compatible with UMB then? So this means I'd have to buy it outright and stuff my SIM card in it?

Thanks.

**WorldIRC** · 07-20-2012, 10:16 PM

All phones are compatible but you'd be eligible for voice only pricing on the hardware. Also you'll have to find a rep willing to process the transaction with UMB

Sent from my HTC One S

**Salinger** · 07-24-2012, 09:59 PM

I'm in a similar boat.

I've had the 6GB data plan + $10 iPad share for almost 2 years. Since getting the new iPad in March, I've been getting LTE no problem ever since. I was just notified I'm eligible for a full hardware upgrade so I happily go off to get the S3. It never occurred to me that I wouldn't get LTE, after all, I've been getting it with that same 6GB data plan on my iPad for 5 months.

After a couple of days, I could never get LTE on my phone. Did online chat with Bell, they said everything is fine on their end, I should be getting LTE. Directed me to go to a Bell store so they could "play" with my phone to see what was wrong. Bell store checked my account, looked over the phone, swapped the SIM card and told me it must be a defective radio. Told me to go back to Best Buy and they should swap it out for me.

Went back to Best Buy tonight. They tried and couldn't get LTE and were going to swap it out when the guy noticed on my account (he showed me the screen) "LTE enabled: No"!! How could Bell not have seen this?! …and how could this even be when I've been getting LTE on my iPad using the exact same 6GB data allowance? He called Bell and they confirmed my plan wasn't eligible for LTE.

Anyway, Long story short, if it's not already too late, I wasn't about to commit to 3 years with the S3 and not even be able to utilize its full capabilities. Since I was well within my 14 days/30 minutes, I told Best Buy to refund the phone and cancel the new contract. I'd go back to my old phone and old contract.

I go home and log into MyBell and see that my contract end date is now July 20, 2015! So, in essence, I am locked in for 3 more years and didn't even get a new phone out of it! Hopefully, the system just hasn't updated yet, but I'll be calling Bell first thing in the morning.

This is strike 2 with Bell for me. I don't give a strike 3.

Once I get this straightened out, I'll decide if I will ride out the remaining year of my contract, or pay the cxl fee just to be rid of them.

**WorldIRC** · 07-24-2012, 10:02 PM

^Your 6GB should be LTE compatible; and if the base plan didn't change, there should be no reason for it to say no. You're not on a corporate plan, right?

As for the contract date, they cannot backdate that. Get your account documented that you returned the hardware, that's the best you can do unfortunately.

**Salinger** · 07-25-2012, 12:06 AM

Thanks for the reply WorldIRC, you are always so helpful!

Yes, it is a corporate plan. As I said, I didn't think anything like that would matter as I'd been using LTE on my iPad for some time now, but I guess it does.

I'm a little nervous about what you mean by "they cannot backdate that". That doesn't mean I'm stuck in a contract for another 3 years does it? I thought I had 14 days or 30 minutes use within which I could cancel? That's what section 24 in the fine print of my "new" contract states.

The Bell rep did tell the Best Buy guy who cancelled my contract that he had made notes on my account. I just want to be sure I'm back to my original contract end date.

**WorldIRC** · 07-25-2012, 06:59 AM

Your contract will be reversed in principle but it won't be reflected online unfortunately. Have a csr add notes. It is a system limitation

Sent from my HTC One S

**Salinger** · 07-25-2012, 08:25 AM

Originally Posted by WorldIRC

Your contract will be reversed in principle but it won't be reflected online unfortunately. Have a csr add notes. It is a system limitation

Phew, that's good. I'll call in just to confirm everything's good.

Again, thanks so much. I admit, I'm a bit out of my depth with the intricacies of things like this. It's really good to have someone like yourself contributing to the forums. You're not only knowledgeable, but very kind in helping out people with questions and concerns. I very much appreciate it!