Okay, I was on the standard plan with an expiration of 6/24. In March I switched to the 12 plan which has auto renewed until today when my $24 balance was confiscated. I thought if I had enough on the account it would renew and extend my date another 30 days?? Or do I still have to put money on to extend the date out 120 days to keep that balance for renewal every 30 days?
Very pissed right now
I recently tested the "don't mention a PP Dealer by name" rule here on PP Hofo......trust me, it is still in effect - got me a 7 day ban.
The answer is that you HAVE to add funds every 119 days (or every year if using an $80 PIN), or the remaining balance at expiration will be confiscated. The way a cash balance remains without specific expiration is if you add a monthly plan PIN every month. With that said, it is still worth contacting PPC because you may get a sympathetic CSR that might reinstate all or part of your prior balance.
My PagePlus Phone History---12 Years & Counting
- Ericsson AF738, Jul 2001 - Dec 2003, Std Plan, $30/Yr
- Qualcomm QCP 2760, Dec 2003 - Feb 2008, Std Plan, $30/Yr
- LG VX-8600, Feb 2008 - Apr 2010, Std Plan, $30/Yr
- Samsung Omnia SCH-i910, Apr 2010 - Nov 2011, Std Plan, $80/Yr
- HTC Droid Incredible, Nov 2011 - Jun 2013, Std Plan, $80/Yr
- HTC Droid Incredible 2, Jun 2013 - Present (Std Plan, $30/Yr) + (Lycamobile Paygo, ~$40/Yr)
Am I understanding this? What apparently happened to Dedex1 is that his cash balance expired before his monthly 12 plan expired. So when his monthly 12 plan was up for renewal, it didn't automatically draw from his cash balance, even though there was more than $12 in there, because that cash balance had previously expired.
Just trying to figure out how he lost $24 to avoid the same problem myself.
The only way to extend a cash balance expiration date is to add a new PIN to the account.
And this is why I'm confused and annoyed This is NOT explained on the web site and I did not get the normal reminder e-mail. So I had no clue until I started getting the "not enough funds" texts. Now that I know, it won't happen again, but geez!
Originally Posted by http://www.pagepluscellular.com/Plans/Standard%20Plan.aspxAs I mentioned above, the only way to extend a cash balance expiration date is to add a new PIN to the account.Originally Posted by http://www.pagepluscellular.com/Plans/12%20Plan.aspx
They dance around the issue a little here although never mentioning "cash balance":
When do my minutes expire?
For the Standard plan, your minutes will only expire if you fail to replenish within 120 days from the date of your last replenishment; otherwise, your unused minutes will always roll forward. If the balance has been removed after the 120 day expiration, it cannot be recovered. For monthly Talk n Text plans, your allotment of voice minutes, messages and data expire each month.
I'm a bit confused and I think PP's policy here is confusing. I assume your balance was really just the remainder of unused minutes from the standard plan you bought. If so then those funds should be bound to the terms of that plan and its weird that PP would even have used them to auto-renew a monthly plan since that carries a different set of terms from what you purchased in the first place.
I'd say if that's what they were doing then you have a right to your money because they changed the terms of your purchase in the first place by using the funds for a different purpose than was stated at the time of your original purchase.
sjv, that isn't how it works. Standard Plan PINs are NOT just minutes. They are good for minutes, texts, MMS, data, and for renewing a monthly plan.
The only way to extend a cash balance expiration date is to add a new PIN to the account. Standard Plan PINs add cash balance to your PPC account. If you add a $10-$50 PIN, the expiration is 120 days, so you have to add a new PIN by 119 days. If you add an $80 PIN, the expiration is 1 year, so you have to add a new PIN by 364 days. If you choose to have your monthly plan renew out of your cash balance, that is your choice, but you have to be aware of your balance expiration date.
The farthest out expiration date will always apply. If you add a monthly plan PIN to your account, and your cash balance expires in LESS than 30 days, it will push your cash balance expiration date out 30 days. If you add a monthly plan PIN to your account, and your cash balance expires in MORE than 30 days, it will NOT CHANGE your cash balance expiration date.
It is true that it can be confusing, and could probably be explained better than it is on the PPC website.
1. The monthly plan is renewable by adding a PIN, or by automatically charging the cash balance, if the total amount in the cash balance is enough to cover it.
2. The cash balance is renewable by adding 'new money' to your account, either a nominal PIN to the cash balance or a monthly PIN to extend your monthly plan.
What happened to the OP ensured him to keep renewing his monthly plan by deducting his cash balance as per number 1 above, but since he never added 'new money' to the system, the expiration date of his cash balance never changes, and the cash balance expires at the original expiration date.