Reply With QuoteWas the Net10 LG 900 active at the time you were trying to do the first transfer or did it have minutes on it but no service days left?
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Phone Expert
Just got a new Net10 phone, LG 800G, to try out to see if i like it - went on the Net10 website to transfer my leftover minutes, # and service from my existing phone, LG 900G, to the new LG 800G (figuring this would be no problem), but I was roadblocked when Net10 told me to add (buy) airtime to make the switch (I already had rollover mins i wanted to transfer). I cancelled the transaction on the website at that point because i already had mins left on my old phone and didnt need additional airtime, but thru that glitch and some customer service debacles, BOTH my 800g and 900g phones were de-activated and were INACTIVE. So thru much complaining and runarounds to no avail, i purchased the airtime for the 800g, activated the new phone with a new Phone # (so i would have phone access at least), but told them to reactivate my 900g so that i could access my original phone # as well. They told me they would have to send me a replacement SIM card in order to do that (I presumed for the 900g to get that activated again, since it has my phone # i use on it). I received the replacement SIM, no problem, and put it in the 900g, got my original phone # working again (and of course to fatten their wallet, my mins were gone, so i had to AGAIN purchase additional airtime on the old phone, again, as well). So the replacement SIM went in the 900G, i activated my mins, and luckly according to them, i got my original phone # reactivated as well. Now i get ANOTHER replacement SIM in the mail AGAIN. Is there any use for this to my advantage, or is it tied to the old phone as well? can i put it in my new 800G so that i can get my original phone # on it, which is what i wanted in the first place? Or is it tied to the 900G like the one i already got? It has a different # on it, and i dont quite understand what the programming is on it.
I've climbed a cellphone tower
Was the Net10 LG 900 active at the time you were trying to do the first transfer or did it have minutes on it but no service days left?
Phone Expert
it had about 40 mins and over a month of service days left on my original phone, the LG 900G, but i used most of them in the customer service fiasco, luckily the phone did still operate even tho it showed inactive on my account.
I've climbed a cellphone tower
You have to call 305-715-6500 if you want to resolve this. That is the highest CS and they will be able to see everything that happened and straighten it out. They will know if the new SIM is already coded for a particular phone or not. Sorry about your minutes being used up for nothing. Perhaps you can get some more as compensation. Sometimes they do that.
The website is unreliable for transfers. They are so concerned with fraud that there is a high likelihood of failure and a CSR will have to put it through.
The phone number on a GSM phone doesn't seem to disappear right away and seems to remain available for a while. Don't expect the regular CS to be reliable for anything.
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