Wind Shamefully Slaps Loyal Customers Across The Face

[LXXIII]

You ordered it today and the charge is already showing on your credit card? That's pretty quick.

It's showing as a Pending Transaction. All online orders show up instantly like that.

[Tendenzi]

I just bought it online. Estimated shipment: July 2nd.

Then I call Wind to confirm the order and they tell me...
They can't find my order.
Yet my credit card has been charged $649.99+tax and Wind sent me a confirmation email with my order number. Their response? We're creating a ticket and "back office" will call you in 3-5 business days. I've almost had it with this joke company.

You shouldn't have called, they get so confused from their online order system it makes them look stupid. It's almost like 2 seperate companies are managing the same thing. My experiences with the call centre when ordering from online have been similar to your own because a skeptic me wanted to "confirm". Low and behold, I ended getting my package before they called me back to resolve the matter.

I'd hang tight and almost guarantee it'll be fulfilled with no worries. Unless they further fudge it up from here due to the escalation.

[403808]

I had my girlfriend do it to me once and really turned me on

Regrettably, I think I know her.

[seanryann]

It's showing as a Pending Transaction. All online orders show up instantly like that.

Lame. Thanks for letting us know what the shipping date was. At least there's a silver lining here...?

[LXXIII]

You shouldn't have called, they get so confused from their online order system it makes them look stupid. It's almost like 2 seperate companies are managing the same thing. My experiences with the call centre when ordering from online have been similar to your own because a skeptic me wanted to "confirm". Low and behold, I ended getting my package before they called me back to resolve the matter.

I'd hang tight and almost guarantee it'll be fulfilled with no worries. Unless they further fudge it up from here due to the escalation.

LOL after one hour of being on hold and talking to different people, one supervisor finally figured out that he has to put 2 letters before my order number to find it in their system. All is good and he said I should get my SGS3 by July 2nd!!!

I'm done hating on Wind.

[Tendenzi]

LOL after one hour of being on hold and talking to different people, one supervisor finally figured out that he has to put 2 letters before my order number to find it in their system. All is good and he said I should get my SGS3 by July 2nd!!!

I'm done hating on Wind.

**** that's like 5 days away. Yo **** WIND!

[nuclearbroccoli]

Don't want to come off sounding like an *** at all, but what are you basing the 4 weeks on? Is that the general consensus?

I wasn't being serious. Just hyperbole.

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[SharpieFiend]

LOL after one hour of being on hold and talking to different people, one supervisor finally figured out that he has to put 2 letters before my order number to find it in their system. All is good and he said I should get my SGS3 by July 2nd!!!

I'm done hating on Wind.

Ummm... July 2nd is a holiday in Canada because the 1st falls on a Sunday. You're not getting it until the 3rd at least, unless Wind's shipping department is very fast and already has your order shipped with the courier (Canada Post, I believe).

[LXXIII]

Ummm... July 2nd is a holiday in Canada because the 1st falls on a Sunday. You're not getting it until the 3rd at least, unless Wind's shipping department is very fast and already has your order shipped with the courier (Canada Post, I believe).

Damn you're right.

[pitabread]

Windmobile handling S3 for existing customers = http://www.youtube.com/watch?v=pIDaEWwjcC8

[jattdesi]

^ Ha So True, that you tube video is exactly how wind is treating there existing clients

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

[LXXIII]

Windmobile handling S3 for existing customers = http://www.youtube.com/watch?v=pIDaEWwjcC8

LOL yesssss

[2K2SilverCivicS]

Windmobile handling S3 for existing customers = http://www.youtube.com/watch?v=pIDaEWwjcC8

someones gotta show Tony this video!!

[Confushius]

That's the power of Wind.

[will888]

That's the power of Wind.

I can vouch for that. I was simply a customer at large, no chance of being loyal. The customer disservice department did a great job in helping being down the company. If there was a conspiracy theory at play, I would swear that the customer disservice department is on the robellus payroll.

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