People have been *****ing at WIND's Facebook page for not allowing existing members to purchase the SIII, and they've said a few times that they are working on getting it to us ASAP, and they will also make it available for outright purchase. See screenshot below:
I was going to go to another carrier to buy it but I think I'll just wait. I really need a new phone...using a Motorola XT720 from 2 years ago when I joined WIND lol
That statement by Wind is just a generic canned response. The phone might be made available tomorrow for existing customers or it might be a copule of weeks.
Without any specific time frame commitment, the response by Wind employee provides zero information, and even if Wind didn't even bother responding, nothing would have changed. That Facebook post was nothing more than an appology by Wind for customers who are waiting to purchase the phone (and there's nothing wrong with that) but gives no indication as to when you can expect to be able to make your purchase. It's the type of vague, non-specific, non-informational post that anyone not even working for the company could compose or that someone who does work for Wind could compose without even further researching the situation. "Very soon" could mean anything. They couldn't very well say that "the wait will be very long for existing customers", now could they? Also, based on the working hard with Samsung remarks, the Wind employee likely has no clue when the phone will be available to current customers.
This entire situation was avoidable by Wind. It really should have just been first come, first served. Even other companies don't usually make such a poor decision as to make a company wide policy of only selling to new customers. While it does happen many times at the store level (especially at authorized dealers), having a company-wide policy about this is baffling and only creates bad blood between the customer and the carrier.
Last edited by computergeek541; 06-29-2012 at 01:51 AM.
That was well put computergeek. Someone should email that last paragraph to WIND's CEO.
I agree don't know why wind wouldn't take my money upfront as opposed to waiting however long it would take for me to pay off the tab
WIND should make an example to show that they are not like the Big 3. But they didn't. It's common knowledge that the Big 3 favours the new customers (especially those who sign the 3 year contract), than existing customers (who might or might not be on a contract, but they are already "on the hook"), so often existing customers didn't get to buy the latest phones (looked at how chaotic when iPhone models were released and how chaotic it was for existing customers to get them. But at the end, Apple did the right thing and forced (I just imagined it was the case) the carriers to provide them at a higher subsidy even for existing customers in ways of "early upgrade").
Here, WIND has no iPhone of course. And for this S III, they think it's the ????, worthwhile to sideline the existing customers.
I have 4 lines w/ WIND (3 on Pay Your Way). My LG Optimus 2x has no official update at all, stuck at 2.2 but T-Mobile which has exactly the same version, has 2.3 since last summer (1 year ago!). No explanations from WIND at all either. My Nokia 5230 has one official update, but still at 20.x, while other ones from other carriers (of same RM-593 variant) has 40.x for again, over a year.
So, ok, no update may be there is a reason, but at least let customers buy a new phone as an option?
The silly thing is, if all providers say the same thing: no new phones for existing customers, what will happen is that will cause some phone enthusiasts to leave and sign up with a competitor. And then these people will be branded as disloyal customers (churning). Whose fault is it?
It's not that I want to buy the S III right now. But it is the wrong policy as it is the wrong principal if they are treating existing customers like 2nd class citizens, and especially so since it's so officially stated. Shame on WIND for now acting more like the Big 3 (but not having the same network capacity or finances or features though).
this is my first major whine about WIND. I have not said much about them in the past, but this action they did seems to have hit a nerve.
No longer on a leash by Fido
I've decided to wait, mainly because I want to see/touch the Blue and White versions in person before I make a decision.
I noticed that you can now order the White directly from WIND online. Previously, only the Blue had an "add to cart" button.
They better announce their "exclusive" offer soon, though. I'm not mad, just kinda frustrated on how they handled this launch compared to every other carrier.
Has anyone been able to walk into a store and buy a phone outright yet? I'll give it a try at the West Edmonton Mall location later this afternoon and report back.
No Nexus, no care... personally anyway. I'm tired of being a slave to the carriers and manufacturers.
Robellusilicity Screw You
Has anyone heard anything in the way of an update on this?