This is the real answer. Check to your AppleCare coverage. It covers what it covers. If your damage is not covered, then be glad it still works. If it is covered, a replacement is a very reasonable $50.00 But there is nothing you can do to "game" the system.
Originally Posted by scaredpoet
If its an iPhone 4S, then it's likely what you have is AppleCare+.
So, you walk into the store and say "Hi, I've really beat up this phone and would like another one, please. Here's $50."
Then you hand over $50 and you should get another 4S.
Note that you can only do this twice during the life of the coverage. So, use them wisely.
First off to the ppl not reading what I wrote I have crack on the screen I have AppleCare plus and I am willing to pay the fee just not $600 was asking what to say or tell apple cause I don't know nothing about how it works first iPhone I had so u flame me then piss off read what I wrote I'm not trying to scam anyone I pay my dues and want to utilize it.
Umm, then why even ask what to say? Why not just go in and say to them what you have said here?
The reason is that you are unsure if the damage you have done to your phone is enough to get a replacement. It either is or it isn't. Just go in and be honest and tell them you damaged it. If it is covered then they will make it right. If it isn't then you can pay the $600 you should pay.
Unlocked Pentaband iPhone 5 (AWS), unlocked iPhone 4
Unlimited airtime, Unlimited CAN/US long distance, Unlimited SMS to CAN/US wireless numbers
2500 Call Forwarding minutes to CAN/US numbers
CiD, 6GB
Google Voice for visual voice mail with message transcription, conditional greetings, unlimited messages (vs 35 message cap), remote retrieval from any PC or phone, no auto-purge after 10 days and most importantly no $7-$8 charge.
$53
Yeah I know nearest apple store is 45mi away why I asked also I know there like difficult at least that's what I hear but will do I'll be going in on Monday
First off to the ppl not reading what I wrote I have crack on the screen I have AppleCare plus and I am willing to pay the fee just not $600 was asking what to say or tell apple cause I don't know nothing about how it works first iPhone I had so u flame me then piss off read what I wrote I'm not trying to scam anyone I pay my dues and want to utilize it.
No, everybody read what you said, it is how you said it. You came across sounding like you wanted help to be dishonest. While it may not seem important to you, language and communication skills are important in life. You need to explain what you meant clearly, remember we only have your words to understand what you are saying.
If the screen damage is a result of the bezel warping they might actually replace it for free, especially with AppleCare, but this really seems to vary person-to-person. If not they'll swap the screen out for $200, which ain't bad.
And apologies for my initial response, it was quite rude.
If the screen damage is a result of the bezel warping they might actually replace it for free, especially with AppleCare, but this really seems to vary person-to-person. If not they'll swap the screen out for $200, which ain't bad.
And apologies for my initial response, it was quite rude.
It was in the way the op posted his question. i can get it done for 150.
Make an appointment. It's easy to do online and limits the wait.
My wife got her iphone4 replaced today with Applecare because of a mic problem (2nd one)
It would have helped her if she had taken her Macbook with the itunes account on it as well. They would have also done a
restore for her and she would not have ended up in the parking lot trying to remember her passwords. I assume you know enough to back up the phone you are replacing first...
You guys are all such self righteous a-holes. If the OP has AppleCare+, he is perfectly within his rights to walk into the store and ask for a replacement phone for any reason, let alone the fact that his SCREEN IS CRACKED! That's how Apple advertises/sells the whole concept of AppleCare+ - that you can get two replacements for any reason. Even if you walk in the store and throw your phone on the floor and step on it in front of the genius - they are obligated to replace it (for 50$). That's why you paid an extra 150$ (or whatever it costs) for AppleCare+. Despite what many in this thread are saying, the fact that you cracked your screen is NOT a moral failing on your part. Sometimes I really hate this forum!
OP - you have nothing to feel bad about whatsoever. Just walk into the store and ask for a replacement.
You guys are all such self righteous a-holes. If the OP has AppleCare+, he is perfectly within his rights to walk into the store and ask for a replacement phone for any reason, let alone the fact that his SCREEN IS CRACKED! That's how Apple advertises/sells the whole concept of AppleCare+ - that you can get two replacements for any reason. Even if you walk in the store and throw your phone on the floor and step on it in front of the genius - they are obligated to replace it (for 50$). That's why you paid an extra 150$ (or whatever it costs) for AppleCare+. Despite what many in this thread are saying, the fact that you cracked your screen is NOT a moral failing on your part. Sometimes I really hate this forum!
OP - you have nothing to feel bad about whatsoever. Just walk into the store and ask for a replacement.
First of all, this website does not tolerate name calling. Your advice is contradicted by the terms of the AppleCare+ Agreement http://images.apple.com/legal/applec...lecareplus.pdf
You will notice that damage caused by abuse is not covered as well as cosmetic damage such as scratches or dents.
4. What is not Covered?
4.1 Hardware Service and ADH Coverage Area. Apple may restrict hardware service and ADH coverage
to the Covered iPhone’s original Country of Purchase.
4.2 Hardware Coverage and ADH Coverage.
(i) The Plan does not apply to installation, removal or disposal of the Covered iPhone, or provision of
equipment while the Covered iPhone is being serviced. (ii) The Plan does not apply to damage caused by (a) a product that is not the Covered iPhone, (b)
abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c)
operating the Covered iPhone outside the permitted or intended uses described by the
manufacturer, or (d) service (including upgrades and expansions) if such was performed by anyone
who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”).
(iii) The Plan does not apply to an iPhone with a serial number that has been altered, defaced or
removed, or has been modified to alter its functionality or capability without the written permission
of the manufacturer.
(iv) The Plan does not apply to a Covered iPhone that has been lost or stolen. This Plan only covers a
Covered iPhone that is returned to Apple in its entirety.
(v) The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to
scratches and dents, that do not otherwise affect the functionality of the Covered iPhone.
(vi) The Plan does not apply to preventative maintenance on the Covered iPhone; (vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to
normal aging of the product.(viii) The Plan does not apply to a pre-existing condition on any Covered iPhone if you purchased
the Plan after you purchased the Covered iPhone.
3.2 Accidental Damage from Handling
If during the Plan Term you submit a valid claim notifying Apple that the Covered iPhone has failed due
to accidental damage from handling (“ADH”), Apple will subject to the service fee described below either
(i) repair the defect using new or refurbished parts that are equivalent to new in performance and
reliability, or (ii) exchange the Covered iPhone with a replacement product that is new or equivalent to
new in performance and reliability, and is at least functionally equivalent to the original product (both
individually known as a “Service Event”). ADH coverage will expire and all of Apple’s obligations to
you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when
Apple, as a result of ADH claims, has provided to you two (2) Service Events. ADH coverage only
applies to an operational or mechanical failure caused by an accident from handling that is the result of
an unexpected and unintentional external event (e.g., drops and liquid contact) that arises from your
normal daily usage of the Covered iPhone as intended for such Covered iPhone. ADH coverage does not
include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or
intentional conduct associated with handling and use of the Covered iPhone, (b) protection against any
other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant
damage to the Covered iPhone that arises from one or more conditions described in Section 3.2(a) or (b).
You will pay a $49 (U.S.) dollar service fee plus applicable tax for each ADH claim, and may be asked
to provide an explanation of where and when the accident occurred with a detailed description of the
actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating
to the accident when asked.
It has been over a week since the Original Poster said that he was going to the Apple Store. He has visited the forums but has not posted any new messages since the last one in this thread. I wonder whether his visit to the Apple Store did not turn out as expected.
My wife got her iphone4 replaced today with Applecare because of a mic problem (2nd one)
It would have helped her if she had taken her Macbook with the itunes account on it as well. They would have also done a
restore for her and she would not have ended up in the parking lot trying to remember her passwords. I assume you know enough to back up the phone you are replacing first...
sure ask for a replacement. then wait for the rep to suppress his laughter and tell you that your policy does not cover normal wear and tear and abuse of your phone. it's people like this that raise the cost of product for everyone who plays by the rules.
sure ask for a replacement. then wait for the rep to suppress his laughter and tell you that your policy does not cover normal wear and tear and abuse of your phone. it's people like this that raise the cost of product for everyone who plays by the rules.
What are you talking about? If he takes it in and shows them and they replace it, how is that breaking any rules?
Originally Posted by scaredpoet
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