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Thread: Important call went incorrectly straight to voicemail.

  1. #1
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    Important call went incorrectly straight to voicemail.

    I recently ported my number to Google Voice, and have all calls forwarded to my Straight Talk (AT&T) phone. I use my carrier's voicemail, not GV's. I'm using the GV android app, and so far its been flawless, with one exception. Calls from ONE number, only, are going straight to *Google Voicemail*, without my phone ringing at all. I also received no notification of a missed call nor a voicemail, however there is a record of the calls and cm transcripts on the GV app. Unfortunately, the uncooperative number belongs to my sales manager. It's not good to return his calls days later! FWIW, he's on Sprint.
    Sent from my HTC Inspire on Straight Talk using HowardForums
    My Phone Can Amortize, Can Yours?

  2. #2
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    Hard to say what that might be. Seems like an inspection of any special settings in the GV online web application "Groups & Circles" area would turn something up. As you probably know there is a special relationship between Sprint and GV, but unless your sales mgr. has some GV setup of his own, it shouldn't be a factor (in an ideal world, anyway). I'll be interested to see the outcome of this.

    A few things to cross off the troubleshooting list: You ported your original cell number to GV, and as a result you had to get another number for the cell itself, right? And nobody uses that number to call in to you, because nobody know it, right (for instance, the sales manager)? Also, since nobody calls in through the cell's current number, there would normally be no need for any conditional call forwarding feature to be active from that number to GV (at least this is how I would have it set up). Just checking the small stuff.

    Btw, I'm curious: Why, after going through all the "trouble" to use GV, are you opting to use your carrier's voicemail instead of Google Voice's? Since all incoming calls are now hitting GV first (as your number port would dictate), it seems a little cumbersome to do it this way. You know, the main idea of GV being to manage your incoming calls and all, and here you are dividing things up, taking away one of the prime features of the service. Maybe there's something you like about your control/convenience ability in AT&T (ST) voicemail that I'm not seeing, or how it appears on your phone.

  3. #3
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    Correct, no one uses the new Straight Talk number, save for the few "wrong number" calls inherent to a prepaid activaton.

    I guess I use my carrier's voicemail at this time because it is familiar to me, and I haven't taken the time to record a custom greeting, etc. with the GV service. Probably will utilize that feature eventually.

    I will try and find some friends with Sprint to do further testing. My son has Virgin Mobile (Sprint based) and his calls come through fine.

    Sent from my HTC Inspire on Straight Talk using HowardForums

  4. #4
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    I'm looking through my Settings for GV right now, and I'm wondering, how do you even set it up to NOT use GV's voicemail when a call is made to the GV number?

    Edit: Unless you just somehow have the pickup time (or no. of rings) on your AT&T (ST) setup short enough to "beat" GV to the punch. In the two years or so I've been using GV I've never noticed just an "unselect" option for its voicemail. Take into consideration I ask this not knowing what the GV Android app has to offer.

  5. #5
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    It seems to me that I just didn't "activate Google voicemail on this phone".

    Sent from my HTC Inspire on Straight Talk using HowardForums

  6. #6
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    "Activate Google Voicemail on This Phone" is a setting that acts in conjunction with with having conditional call forwarding activated on any individual original cell account(s), to receive those forwarded calls, if any (made to the original cell phones) and dump them into Google Voice's voicemail (avoiding those cells' own voicemail), for you to more centrally and easily manage. From your description thus far it doesn't seem like that would be anything you would have intended or needed to use. Any calls made directly to the GV number go to GV voicemail by default (after, of course, the ring timeout); no configuration required. So... Do things appear to be in order, or is there something perhaps amiss?

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    GV - Settings - Calls - Last option "Global spam filtering"

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