Have you upgraded your SIM card?

**ma678** · 06-30-2012, 08:02 PM

I went back from a Wind store today with the latest SIM card. The service guy told me it's the fourth generation SIM which is supposed to provide better reception and roaming ability.
I barely get signal within my office. Hopefully it will change.
The cs said he just received this new version about two weeks ago. Even some cs at 611 don't know there's been an upgrade recently.
If anyone experiences network problems like me, just go to check if you're eligible for an upgrade at your closest Wind store. I got it for free.
I'll come back to report if I get better coverage after long weekend.
Happy Canada Day!

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**icemasta** · 06-30-2012, 10:36 PM

Keep us updated on if you notice any enhancements.

**OCZ** · 06-30-2012, 11:02 PM

I did get a new SIM because the old one I had the one with the black background with WIND in white was giving me a lot of call drops so I got the new one that is all white with orange and so far so good ....

**computergeek541** · 06-30-2012, 11:06 PM

Unfortunately, swapping sim cards is just something that customer service often tells customers just to get them off the phone. The only way you're going to get better reception is if something was wrong with your old one. Wind must have some type of world record for telling customers to perform sim cards swaps, most of which do absolutely nothing. At the same time, it's can't harm anything either. I've performed a few sim cards swaps for troubleshooting purposes, as well as tried numerous different phones to test reception, and you know what? Swapping sim cards never made any difference for me.

**lindsy** · 06-30-2012, 11:21 PM

Originally Posted by ma678

I went back from a Wind store today with the latest SIM card. The service guy told me it's the fourth generation SIM which is supposed to provide better reception and roaming ability.
I barely get signal within my office. Hopefully it will change.
The cs said he just received this new version about two weeks ago. Even some cs at 611 don't know there's been an upgrade recently.
If anyone experiences network problems like me, just go to check if you're eligible for an upgrade at your closest Wind store. I got it for free.
I'll come back to report if I get better coverage after long weekend.
Happy Canada Day!

Sent from my BlackBerry 9900 using Tapatalk

Please do keep us updated. My friend only gets one bar most of the time and sometimes none at home and this would help him if it works.

**xtachx** · 06-30-2012, 11:39 PM

Originally Posted by lindsy

Please do keep us updated. My friend only gets one bar most of the time and sometimes none at home and this would help him if it works.

SIM swaps cant help you with reception. If the Signal is physically NOT THERE, a sim swap cant magically create it.

The only time when a SIM swap helps you is if the old one is burnt / defective.

**killerjay** · 06-30-2012, 11:57 PM

Originally Posted by xtachx

SIM swaps cant help you with reception. If the Signal is physically NOT THERE, a sim swap cant magically create it.

The only time when a SIM swap helps you is if the old one is burnt / defective.

i had the white sim with a wind logo on it from when they first started... and i swapped for a new one because the old one didnt work in europe last year, and i notice nothing different at all.....connection is still slow as hell and i still get low reception... i think gaining reception off a sim card is bull.... no way a sim card would make signal stronger.

**computergeek541** · 07-01-2012, 12:30 AM

Originally Posted by killerjay

i i think gaining reception off a sim card is bull.... no way a sim card would make signal stronger.

Of course it's bull! Like I said, that's just what customer service will tell a customer to get him/her off the phone. Wind isn't the only company guilty of that. If the sim card has been damaged, it's possible that the phone won't be able to detect the sim card or that it may sometimes work and sometimes not, but the idea of a different sim card providing stronger network signal over another is beyond ludicrous.

**OCZ** · 07-01-2012, 02:13 AM

Originally Posted by computergeek541

Of course it's bull! Like I said, that's just what customer service will tell a customer to get him/her off the phone. Wind isn't the only company guilty of that. If the sim card has been damaged, it's possible that the phone won't be able to detect the sim card or that it may sometimes work and sometimes not, but the idea of a different sim card providing stronger network signal over another is beyond ludicrous.

+1 ... for me the dropped calls syndrome (lol) has fixed by getting a new SIM ... I had the SIM card out of the phone for over 3-4 month or maybe more and it was thrown on the ground and tossed in the luggage so I might suspect that it probably had to do with the dropped calls

**jattdesi** · 07-01-2012, 04:54 AM

Where are you guys getting these sim swaps, are you paying for the replacement sim because every time I go the warranty center they tell me replacement Sims are $10 and even then it seems like they don't want to do it.

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

**ma678** · 07-01-2012, 05:17 AM

Originally Posted by jattdesi

Where are you guys getting these sim swaps, are you paying for the replacement sim because every time I go the warranty center they tell me replacement Sims are $10 and even then it seems like they don't want to do it.

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

I got it for free from a corp store.

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**savbers** · 07-01-2012, 07:44 AM

Originally Posted by jattdesi

Where are you guys getting these sim swaps, are you paying for the replacement sim because every time I go the warranty center they tell me replacement Sims are $10 and even then it seems like they don't want to do it.

Sent from Samsung Galaxy Note LTE running on Bell's HSPA+/LTE Network

Warranty centres seem to do it for free.
SQ1 told me a SIM swap for buying the SIII would be $10... (ugh).

**will888** · 07-01-2012, 07:47 AM

I find this thread hilarious. If it were that simple, Wind could stop buying towers and simply work on better SIM cards. I have had cell service throughout the gsm era in Canada. Been with a number of providers. Never once have I been issued a defective SIM. Only once did a Rogers tech try to solve a problem I had by suggesting a SIM swap. I went along with it because I have small box of unused Rogers SIM cards. As expected the SIM swap did nothing.

Wind cs is completely broken. They need to be swapped out. Before any Wind fanboys jump all over me, I have had lots of experience over a short period of time listening to the lovely voice. No, the previous experience does not seem to make the next one better. Actually it is regressive.

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**tonytoronto** · 07-01-2012, 08:43 AM

I got a new sim few months ago, they replaced it for free. The old one had the temp number i got when first signed on and was never able to get rid of it, my phone always reported that number as my number, new sim fixed that. As far improving call reception, sim wont help.

**will888** · 07-01-2012, 03:43 PM

Originally Posted by tonytoronto

I got a new sim few months ago, they replaced it for free. The old one had the temp number i got when first signed on and was never able to get rid of it, my phone always reported that number as my number, new sim fixed that. As far improving call reception, sim wont help.

I think you can update your number. I had to do that because my SIM has no number. In android, go to the dialer, settings, additional settings, my phone number, enter new number.

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