Quote Originally Posted by binka View Post
Update confirming the very poor service...

Sunday 6/1
All I wanted to do was cancel my order. Plain and simple..
Now to cover my bases on this forum so there aren't "holes in my story"... I fully understand that in the tmobile agreement upon submitting an online order, it states that online orders cannot be cancelled. However, if for any reason that is not in my control such as a back order (which was obviously the case) cancelation may be granted.

Called customer service again.... Explained situation.... Then told that I would have to take it up with another department. He said he would transfer me over, then disconnected the call.
Called back... Had to repeat my situation to a different rep who also said there was nothing she could do for me. I asked to speak to someone in charge such as a manger or supervisor. She said she would transfer my call. All she did was transfer me back to the beginning of the process that tells me my billing info. I went through it again until I got through to another rep.

I again, for the third consecutive time, had to explain my situation and by this time, I was frustrated. After having this third rep tell me that there was nothing that could be done, I finally challenged her lack of capabilities to do anything for me. I asked her to explain to me why I couldn't cancel my order since the item was obviously back ordered (even though they kept stating that it was in stock). Then this is exactly what was said.....

Rep: oh, your order was already shipped.
Me: my order was shipped? My online status shows that it's still being processed.
Rep: no, it's been shipped already so we can't cancel your order.
Me: alright, if it's been shipped I'd like the tracking number.
Rep: what?
Me: you're telling me it's already been shipped so I want that tracking number since my online status hasn't updated and I have yet to receive a confirmation email on my purchase.
Rep: oh, no I don't have that but you will get it soon since you ordered next day shipping.
Me: no, I want my tracking number.
Rep: oh, wait. I'm sorry for the miscommunication but your item has not been shipped. It's still being processed.
Me: okay, wait a minute. You just told me that it was shipped and now your telling me that it has not been shipped and that it's still being processed?
Rep: yes, I'm sorry for the miscommunication.

......seriously? What the hell. She flat out lied to me. Unbelievable.

I hung up with her, took some time to cool down then tried one last time. Thank god for that because the rep I talked too was amazing. I told her that I just want to cancel my order and she said "okay!" then she submitted an order cancellation form and that was it. Done. She pulled up my calling records and saw all of the calls I had been making to tmobile and couldn't believe no one would help me. She said that I should not have had to go through everything I went through. Se was the ONLY rep that didn't give me any problems at all. I told her what I wanted to do and why... She made it happen with no questions asked. Now, if only ALL of their reps could be as good as her, there wouldn't be any problems like the ones I had to go through.

My order was cancelled today and the charges are no longer showing on my credit card statement. I couldn't be more grateful for that rep.
Are you still going to wait for the white one to come to the island? Also did it come with multiple gigs of drop box storage from what you could tell when you had the blue GS3?