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I've got more phones than fingers
http://news.yahoo.com/verizon-laying...--finance.html
I thought people might like to see the greed of Verizon. I am so mad at Verizon right now, Verizon goes to shared data and makes the plans more expensive and now they are going to take food off of people"s table. I think Verizon is doing such a horrible thing and this guy Fran Shamu and every Verizon share holder should be ashamed of themselves. This is greed and at some point the consumer needs to start talking with their wallets. The only thing that will straighten Verizon out is a loss of millions of customers. I have no problem with Verizon making a profit but Verizon is going to extremes at this point. I know laying people off when unemployement is high is a huge blow to these Verizon employees. I know now that Verizon has bought out most of their competition over the last ten years, where does the consumer go from here.
I can dial with my tongue
Based on your post, you must really hate what RIM is doing! It's in a company's best interests to stay healthy as a corporation. It's not in a company's best interests to keep excess employees, nor is it in the best interests of the remaining employees! It's tough to lose a job, but it's also a part of the business cycle.
iPhone
iPad 4G
It just keeps getting better...
I have a blue tooth
I would be more sympathetic to verizon, except they just increased their new plans and will soon make billions. They could have kept these employees and still made billions.
Its sad this company really has its priorities wrong.
Sent from my DROID RAZR
Phone Collector
How much does their CEO make? How many jobs could be saved if the CEO took a 3% pay cut?
Mobile Pro
Well under the new plan my bill went down...so maybe they will lose billions?Originally Posted by Antenna
This whole country has its priorities wrong BTW.
But its not Verizon's purpose to provide employment to those they can't afford and/or need. Its basic business principal. As a social liberal and fiscal moderate its a principal I fully support.
Mobile Pro
Speaking of greed... the continued howling about the new plans is mostly based on greed of the data abusers... you know...I want unlimited data and I want others to cover the costs for it.
The loss of unlimited data is really an issue of user greed... both in piggish data usage and lack of willingness to pay their fair share for it.
I am amused to watch pigs call pigs... well pigs.
Stand by for rants in 3,2,1 go.
Mobile Pro
I've always thought this was a pretty lousy argument myself, because anyone that does the math can clearly realize the answer is not many. Not sure what the CEO makes, but let's say it's a million a year. 3% of that is 30k. When you factor in benefits, that can probably save the job of one person making about $24k a year. Multiply it by however many millions the CEO makes and you don't really save a whole lot of jobs.
(FWIW, actual salary is apparently about 1.4 million for the CEO. Stock options make up much larger part of the compensation.)
I've got more phones than fingers
I hate to see people laid off no matter what, but it's worse in a sense when they essentially raise prices and are having good quarters. I do understand the need for business decisions though but still hard to see layoffs.
Phone Collector
Wrong.
http://www.bloomberg.com/news/2012-0...1-million.html
I've got more phones than fingers
No rant from me....+1 actually I couldn't agree more, and this from an unlimited (non abused GF data acct.)
I've climbed a cellphone tower
And they just announced record profits, are raising rates, cutting their overall subsidies and now layoffs, it's enough to make every customer of Verizon proud.
Kupe, big difference between RIM and VZW. RIM is in danger of failure, VZW is thriving and just enacted a rate increase.
Incredible ignorance on your part is shining through. You obviously lack the ability to analyze the new plans and the new business model Verizon is pursuing with these new plans. Verizon constantly preaches that fewer than 5% of their customers consume more than 2gb of data and something like 98% are under 1gb. So obviously unlimited data isn't hurting Verizon. Now on to their new pricing model, it's quite simply the new "text messaging" wave. Text messaging is at nearly zero cost to the carrier, yet they charge $20 month for unlimited texts. It's nearly $20 guaranteed profit in the case of those paying $20 for unlimited text, since the actual cost to Verizon is nearly zero. So what about data? Why are they changing their plans to metered data? Is it because of the data hogs? Well first of all, there's no such thing as a data hog, that's just a horsesh*t or rather a hogsh*t moniker dreamed up by marketing to smear data users who actually use their data. As previously stated according to Verizon, 95% of users use less than 2gb. So back to my question, what about data? Simple, data and smartphones are the only growth left in the industry right now. Minutes are like text, dirt cheap. That's why the new plans offer unlimited voice and text, it's not really much of a cost for them. Most plans already offer so many free minutes, anymobile, N&W, mobile to mobile, F&F, etc that it's again obvious that minutes are no longer a driving force and incredibly cheap. So we're back to data, it's the one thing that until the last couple of years, the consumer hasn't made much use of. Until recently the data networks have sucked and smartphones were still evolving to the point of making the best use of those networks. We're now at a point, where the networks and smartphones are evolved to an incredible level. Did you try watching youtube or Netflix on 3g? Not real impressive, but try it now on LTE or even HSPA+... pretty incredible. That's the point of their new Everything Share plans. They want to now meter data and sell it to you like they used to sell you minutes because we've now evolved to the point that data usage is going to skyrocket. It already has increased greatly over just a couple of years ago and it's poised now to explode. So Verizon isn't punishing the heavy users of data, they're finding a way to suck their wallets dry. Best of all, they've convinced you and so many others like you, that's it the fault of a few people who actually are on the cutting edge of data use. You're the same kind of person that wants to tax the rich because they've got more than you and therefore deserve to be punished. The same mentality of how overpaid a union worker is, instead of asking why you're underpaid? Yeah, let's stick it to the datahogs.... smart thinking
I have a blue tooth
It works for some, but Burns others. If not for pure greed they would allow customers to keep upgrades and unlimited .
Job cuts come at a bad time. These companies are just too bloated
Sent from my DROID RAZR
My screen is bigger than yours
They are closing a call center here in Houston I worked at until last year. It will be closing on September. A lot of good, hard-working people losing their jobs. Their aim is for as many customers to use their website for self-serve options as possible and only call in for things their website cannot assist with, such as creating trouble tickets, complaining of a billing issue, etc. Of course My Verizon is cheaper for the company than to hire hundreds or thousands of support phone staff instead.
However, I don't think this will work and they will always have a ton of customers calling in. When I left, my goal was to go through at least 21 calls per day. Talking with one of my ex co-workers a few months ago who was still working there, they increased it to 28. I'm sure it'll be going up even more as they have fewer staff to man the phones. These remaining call-centers will only get more strain, stress, burn-out, less approved vacation days, etc. Customers will have to put up with longer delays to get a live person and those with less morale anyways.
Its bad for everyone except the fat-cats in their nice suits of course who keep gaining record quarters consecutively while being unfriendly to their customers and own fellow employees.
I hear things are getting worse for the store staff as well.
The only way they will learn is if they finally have a large exodus of customers and loss of profits. They will keep pushing us until they hit that breaking point.
Mobile Pro
Hey...learn how to use paragraphs!
I'm tired of carrying greedy data hogs on my back while they have their hands in my pocket. Almost everyone who posts about the unfairness of "the plan" are unlimited data users who think they have a god given right to use as much data as they want while everyone else pays for it.
If you can't afford the plans get another carrier and drive them into the ground.
Phone Collector
This sounds like an attempt to pad short-term financial numbers in order to increase the share price and thus line the CEO's (and shareholders') wallets.
http://business.time.com/2012/06/18/...-in-employees/
In reality, companies that spend more on customer service tend to reap the benefits. It's more of a long-term investment, the kind that takes years to develop, but when it works it can be the difference between a successful company and a dead one.
In this case, laying off nearly a thousand call center workers is going to result in poorer customer service, longer hold times, and more stress on the phone operators who DO keep their jobs. Sure, it'll look great on next quarter's balance sheets, but it'll also make the company less attractive to consumers.
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