If you weren't speculating based on stuff you got out of thin air your post might not be so ridiculous, but you are so it is. Verizon Wireless is making buku dollars and seeing tons of growth, T-Mobile is not. That's why they laid off and restructured customer service. Why is Verizon Wireless laying off customer service reps? Well since you know what's "about" to happen next year, they might only add another 500,000 customers in Q3 2013 instead of 1 million which would put their huge profits and fee generation off of existing customers in the gutter to near bankruptcy, which is why they need to lay these reps off now.. yeah.. that's going to happen for sure! It's nothing but them trying to maximize profits at the expense of YOU, and their workforce. I'm glad you enjoy paying these extra fees and I hope you enjoy your reduction in customer service as Verizon grows and the customer service shrinks.







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