That's true. You tend to see more of the 'lower end' carriers pushing self serve options while premium providers usually portray themselves as charging more to begin with because they provide a greater level of service for their rates. Rogers is going for more of a mixed approach where they charge premium rates but charge for those additional services. Doesn't seem like the wisest of moves, depending on how much revenue this is actually going to make. I don't expect many people will opt, unless they really are unable or averse to the online system, to pay the $5 fee. Assuming the vast majority of people opt to go online, what's the benefit to Rogers? Fewer calls into CS. What does that result in? More layoffs as staff, by definition, become surplus and redundant due to the successful reduction in calls.
Originally Posted by bubble.tea
I guess the other carriers will benefit from another poorly thought out move by Rogers. The other carriers may also nickel and dime for these services, but their upfront charges are less. I am sure the Rogers shareholders are going to love seeing the next quarterly numbers as the other carriers continue to capitalize on Nadir's adventures. But, then again, they can always layoff more staff to make their numbers. In fact, one could say they are obligated to make those layoffs in order to maximize profit.
So layoffs if it works exactly as planned and layoff if it drives customer away. Bend over and kiss your jobs goodbye people. I really don't care which of these companies get my money. Do you care which one hires you next?
Last edited by ceredon; 07-09-2012 at 08:25 AM.
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