Unlocked iPhone 5, unlocked iPhone 4
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2500 Call Forwarding minutes to CAN/US numbers
Google Voice for visual voice mail with message transcription, conditional greetings, unlimited messages (vs 35 message cap), remote retrieval from any PC or phone, no auto-purge after 10 days and most importantly no $7-$8 charge.
In the end, I think this will not be beneficial to Rogers as a whole. Some people will see it as another attempt to nickel and dime a customer bases that is fatigued of new expenses. Others will see it as a cash grab that preys on the weakest parts of their customer bases, i.e. seniors not likely to use the online form. I think people will be split between indifference or negativity. It can only cost Rogers even more goodwill from the marketplace, which I personally see as a good thing as more customers will defect. Another move that is seemingly designed to, at best, drive customers away. Even if no customers leave, if it works as intended it opens the doors for further fees for CS to process functions that can be offloaded to the customers. This will unquestionably lead to substantially more layoffs.
Actually a little surprised our local staff are unable to read the writing on the wall. It's a little sad watching lambs being led to the slaughter yet remaining completely oblivious to what is coming.
They should put in option to check simple things like contract expiry date and cancellation fee to reduce cost too.
What's next? Charging fees for ANY CS calls that are aimed at getting info that could be had online or from any statement?
300 @ 5pm●5K SMS●Auto Roadside●Unlim Inc●1000LD●R2RLD●VP●6Gb LTDizzle+credits = <$36
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Factory Unlocked 5White32gb, GNote2x2, 9900 LNIB Retired, GS3 for Mobi
i7 920 @ 2.67GHz 9Gb DDR3
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The Jawbone I, photo-review
Personally, I don't have my5/10 so it really doesn't effect me, but, I have helped many do theirs and show them how to change their numbers multiple times. It's a very simple process online, on a smartphone and on a "dumbphone". If someone is unsure on how to do it, CS will walk you through all the steps and ensure you know how to do it (free of charge). And if you still feel unsure, go into a rogers store sometime when you're walking by and ask one of the reps there, they can show you step by step on your device.
The feature is part of the plan that I pay for. I shouldn't be charged extra to do something that is part of my plan. It doesn't matter how hard or easy it is to do.
The excuse that some people don't have computers or some people don't have smartphones or some people are too stupid to figure out how to do it on their "dumbphone" is lame. If you're too lazy or stupid to figure out how to do something on your own, you should have to pay someone else to do it.
I own a pickup truck but I don't know how to fix an automatic transmission. If it breaks I don't expect Ford to just give me a new transmission because it's part of the truck I paid for. I have a couple of options if it breaks. One is learn how automatic transmissions work and fix it myself for free or pay someone else to do it for me.
You buy your cell phone plan, you have multiple options to change your my5 or my10 numbers for free, if you can't figure it out or don't have the means to do it, you have to pay someone else to do it for you.
I don't see the problem.
Actually Koodo Mobile charges for all calls/things that you could do your self on there self serve sites, Koodo Self serve allows to do almost everything except cancel service or a transfer of ownership. On the other hand solo mobile charges for almost every call even though they hardly have any self serve option and that my friend is called a scam.
we certainly have a diverse variety of business models out there don't we.
I can see a budget provider 'as a cost measure' taking this approach, but not a big budget provider.