Reply With QuoteYou would be able to return it since you haven't surpassed the usage defined in the return policy, although they may not accept a return of the device for a single dead pixel.Originally Posted by cruisx
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Phone Collector
Hey i just bought an S3 on Wednesday, was using it today and noticed a stuck pixel( only 1, it only shows up on white or green screens) and was wondering if they do exchanges? I activated a new line but never even used their sim, i unlocked it as soon as i was out of the store and put my rogers sim in.
And what is this insurances i hear about that you can purchase, does it cover accidental damage?
My screen is bigger than yours
You would be able to return it since you haven't surpassed the usage defined in the return policy, although they may not accept a return of the device for a single dead pixel.
Mobilicity Mod
Doesn't unlocking void the warranty?
Sent from my Nexus One using HowardForums
WIND & Public Mobile Mod
Are they going to check?
Turn it off and pack up the phone into the box as it was originally sold to you. They will probably visually inspect the phone for damage.
If you are within the return period it might be better to just return the device and head to another store to repurchase.
Phone fan
No, you can't get the insurance because you aren't a customer. No, you can't return the phone because you unlocked it.
Have a great time on Rogers. Glad you took the phone away from one our customers who would have appreciated it.
I've got more phones than fingers
If the unlocking was done by code, how does typing in numbers on the keypad void a return policy?
In my opinion, things shouldn't be Mobilicity vs. customers of other companies as enemies. Situations as this could be used as an opportunity. Those "enemies" are potential customers.
Last edited by computergeek541; 07-09-2012 at 02:54 PM.
WIND & Public Mobile Mod
Read, I activated a new line but never used the sim. I hope you talk to all Mobilicity customers that way.
Sent from my Galaxy Nexus using HowardForums
I've got more phones than fingers
Would it not have been ironic if cruisx started to use the Mobilicity sim card and liked the service bettter than that provided by Rogers? This thread pretty much makes it now a certainty that even if that was the case, Cruisx won't top up the Mobilicity account for next month.
I believe that the Mobilicity reply is bad publicity. It's one thing for a user to have that opinion but it's a different mattter when a employee paid by Mobilicity makes comments such as that. It speaks to the level of customer service.
Why yes, that is a bag phone
Reply might have been slightly off side. Better to take the high road.
However, rogers' customers purchasing phones from mobilicity to use rogers' service isn't really the definition of "customer" its more taking advantage.
WIND & Public Mobile Mod
Mobilicity is not selling the phones with the condition that is has to be used with their service. If they wanted to prevent this from happening the could change their policy.
Sent from my Galaxy Nexus using HowardForums
Why yes, that is a bag phone
Lol, so you want Mobilicity to start putting every person who buy hardware on a 36 month plan? Oh that is even more icky than the comment from Mobilicity ops. Should have routed the nastiness through xtachx. Sorry xtachx, I couldn't help myself. Even though you are not an employee, I still regard you like someone on the payroll.
Sent from my Nexus S using HowardForums
Why yes, that is a bag phone
I'm well aware of that. You and I both know they really have no choice on their policy though - what would possibly be workable? Since they "lightly subsidize" handsets according to dave, people that buy phones are costing them money, which hurts actual customers. ie: me, but I guess not you
My screen is bigger than yours
Should tmobile get upset that their phones are being used on other networks? How silly
Sent from my unlocked 3G Slide
Joined Mobilicity January 13, 2011
Why yes, that is a bag phone
There's a big difference both in the prices they charge and the profit they make wheels. You're making a silly comparison.
Where's the dialtone?
What I want to know is, where are these mobilicity stores/dealers that are actually selling S3s to non-subscribing clients? I mean I've actually been a customer for over a year and I can't get them to sell me one. They tell me that they're only for new activations. Oh, scratch that, the girl at the Scarborough Kennedy and Ellesmere store told me she could order me one, but that it would cost current customers $50 bucks more (even though it's $599 on the website and no small print to that effect anywhere.)
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