Originally Posted by
bizeemere
Okay, I did a google search for "Republic Wireless service". I got a result of "Bad Service |republic wireless", from 1 day ago - which means it is a fresh review/feedback to their forums. I clicked on the link and got taken to their forums page, but this message appeared - "Access denied-You are not authorized to access this page." This is the message that appears when RW employees go in and delete posts and threads that they don't want people to see. There was no profanity in the post and no company-sensitive information, just someone's honest opinion about their experience with service so far; and because it was not a glowing report, RW decided to remove it. That is just WRONG! They create these forums because they want people to give honest, open feedback about their service and then when they don't like what people are saying, they delete it. NOT COOL! Underhanded companies, like this, are a big red flag for me. Yes, yes...I realize they can manage their forums as they see fit, but when you only allow the stellar reviews to be seen by the public and not the ones that give constructive criticism, I believe that speaks volumes about how a company does business and how they plan their cover-ups to keep themselves looking good when there are serious problems.
Anyway, here is the webcache link I found. Check it out for yourself.
And in the event that link expires because it is a webcache, here is the feedback given by two posters:
<<Sat, 07/07/2012 - 4:40am
#1
JJones
Bad Service
Republic phone service is flat out horrible. I have been a customer since the initial roll out last year, and I can honest say that between using the LG Optimus phone and Republic wireless service, I rate then both at a D-. Neither are ready or reliable enough for prime-time usage. Wi-Fi calling is a great concept, but Republic Wireless has not figured out how to make it work reliably. The most frustrating part is not being able to receive or make voice calls consistently (wi-fi or cellular).
Imagine a friend calling your number and your phone never rings, instead, the caller gets a recorded message saying “your call cannot be completed as dialed”, as if your Republic number has been disconnected. This, for one is very embarrassing knowing your $19 bill is current. The second major issue is that when you place a call, the call timer ticks away the seconds, and all of sudden, the phone disconnects. This disconnect occurs 8 out of 10 dialing attempts. You cannot place a three-digit call except for 911, no call forward feature, etc, etc. I, like most others thought paying $19.00 was a good deal, it is not! I reactivated my old Verizon Wireless service and it feels good to be back on a highly reliable network with calling features that actually work!
Sat, 07/07/2012 - 6:37am
#2
casoren
RE: Bad Service
I have to say I agree with you....as the days go by I'm less and less inclined to stay....I keep holding out that the service will get updated and feel secure that I'll be able to make calls without being disconnected. Sometimes I can't even make a call. Yes, I've contacted support but that did not improve my connectivity. I so want this to work but the joke at the office is my phone....I cant tell you how many people have told me they hate to call me anymore due to major echoing, static, lag etc. Yes, its a beta program, but 7 months into it and no improvement is a little hard to take.>>
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