Was A New Customer for 2 weeks then I left T-Mobile

[alanbot]

All I wanted to do was exchange a bad phone nothing more nothing less.

I was a customer on Verizon for a long time. In order to bring my parents into the 21st century with a smartphone I decided to join them on TMO with whom they were already existing customers for a family plan. I figured that it would be a win-win, my monthly rate would be less and they would upgrade to a smartphone for less money per month as opposed to going at it alone on an individual plan.

My parents upgraded to a myTouch and I ordered the HTC Amaze during the father's day promo. I received my phone but after using it just for a couple of hours it became hot. Not warm but hot. So I spoke to a CSR and I returned my phone. I spoke to a CSR again to make sure that they received the phone and I ordered my replacement Amaze. A few hours later a Supervisor left a voice mail informing me that the Amaze was no longer available and that I would have to order another replacement. So I spoke to a CSR and ordered a One S instead as my replacement. I never received an order number so I called a CSR and they had no record of an order. So I ordered it again and I was not given an order number. So I called the next day and order again. I think you get the picture.

My very short experience with TMO was awful. I was lied to by CSR's. I was told that the Amaze was no longer available but its still listed on the site. I was lied to by CSR's who told me that they ordered my replacement when they didn't and worst of all for every department I was connected to whether it was a CSR, Customer Loyalty or Sales the person did not have access to my account or case notes cause that was on a separate system.

So instead of reducing my monthly payment and getting a free phone and my parents upgrading to a smartphone I left TMO joined AT&T paid $199 for a GS3 and paying more per month than when I was on Verizon and my parents stayed with TMO but went back to a feature phone.

I could not go back to Verizon due to their Share Everything plans which are not geared for individuals. I would have had to pay $100 per month. I was paying $75 a month when I was on Verizon.

[tmobiley]

That does sound unfortunate. In my 11 years with T-Mobile, I've never had such an experience. You may want to try again. If saving money is something you really are wanting to do. Sorry you had such a horrible experience, I wish you the best in which ever provider you choose.

[alanbot]

tmobiley -

I have never heard of this situation ever happening. You never know in the future I might try again. The unfortunate part is for my parents. I wanted them to upgrade to a smartphone.

I am on AT&T now and not because I wanted to. Verizon is to too expensive and the network on Sprint as far as data speeds are not good.

I think once all the carriers have finished their upgrade to LTE, TMO and AT&T will have the best data networks because their fallback will be HSPA+ which is faster than 3G on VZW and Sprint. That was a definite reason for me wanting to go to TMO.

[jet1000]

My very short experience with TMO was awful. I was lied to by CSR's.

Unfortunately, more and more people are getting poor service like this. It should be simple to switch out a bad phone, but I guess T-Mobile couldn't handle that.

[johnhere]

tmobiley -

I have never heard of this situation ever happening. You never know in the future I might try again. The unfortunate part is for my parents. I wanted them to upgrade to a smartphone.

I am on AT&T now and not because I wanted to. Verizon is to too expensive and the network on Sprint as far as data speeds are not good.

I think once all the carriers have finished their upgrade to LTE, TMO and AT&T will have the best data networks because their fallback will be HSPA+ which is faster than 3G on VZW and Sprint. That was a definite reason for me wanting to go to TMO.

I agree with this. Tmo and AT&T have good 3G speeds to fall back on.

[alanbot]

It should be simple to switch out a bad phone, but I guess T-Mobile couldn't handle that.

Exactly.

This is what is so sad about this situation. All I wanted to do was exchange a bad phone nothing more nothing less.