Contract renewal cancellation policy? Getting really frustrated.

[machintos]

I just renewed my contract and I'm still within the 14-day window to cancel without having to pay the ETF.
My question is, can I cancel my contract and just go back to being month to month, or do I have to cancel the contract completely?

I ordered three Samsung Galaxy SIII 32GB (two whites and blue) and I had paid for everything up front on my credit card.

First shipment: UPS guy handed it to some lady off the street that claimed to have the tracking number (the driver didn't ask for an ID) - Not T-Mobile's fault.

Second shipment: After I made a claim about the stolen phones, T-Mobile sent out new phones. I opened the package to find three blue SIII 16GB. I had to pay for return shipping back to T-Mobile. Quick turn around but still wrong shipment and I had to pay to ship the phones back.

Third shipment: After a long talk on the phone with an "account specialist", I got my phones ordered again. However, prior to the package being shipped out, I found out that T-Mobile was processing my orders for the 16GB AGAIN. I tried calling it in to prevent the package from being shipped out, but the account specialist told me that there was nothing she could do and I should refuse the package and return to sender before she could order the correct phones. The problem is the phones are being shipped out GROUND (I paid for overnight shipping) and at this point I'm just worried that once they get the phones back, they'll just turn around and send me the 16GB version AGAIN. So, I'm running out of patience here and just thinking about canceling the whole thing. And hence, my question above.

Anyone can help?

Thanks in advance.

[newguy78]

I read your post on the tmobile forum, that really sucks but I'm glad we finally got it right.

[machintos]

Yeah, I'm glad that Jessica on T-Mobile forum was able to resolve this issue.
This was the most frustrated I've been with T-Mobile customer service in a VERY long time. And it wasn't due to CSRs's not wanting to help, but somewhere along the way, there a miscommunication between the CSR's and the people in the warehouse in regards to the orders placed.

Jessica B's actions on the T-Mobile forum to resolve this issue was beyond my expectation. Especially since I only had to take a few minutes to write down and explain my situation on the forum vs. having to spend minutes/hours having to call in, being put on hold, and repeating myself to different CSR's over and over again. Her actions were definitely an epitome of how customer service should be.