Telus My Account *app launched*

[Treatz]

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)

Do you need to login? or does it "detect your phone number" somehow?

Login with your MTM.com credentials. Theoretically will remember your login info if you so choose, but that doesn't work in the beta (at least for me).

Thats my guess as well. It will be a repackaged wap page.
This is why the Telus app will work on wifi vs the my Rogers app which authenticates cell # on network.

[kocoman]

The bell mobility self serve app needs your wifi turned off (iOS)

Is there any way to beta test the app? Or when will it be released?

What about the app for koodo?

[Que_Ball]

They have a public page now announcing the app is coming:

http://www.telusmobility.com/en/ON/selfserve-app/index.shtml


Also I have noticed much longer times when the website is "Due to system maintenance upgrades, accessing Your account isn't possible at this time. We regret any inconvenience this may have caused. Thanks for your patience."

For example it's like that right now for me, which is odd because usually they only time it's down is on Saturday night/Sunday mornings during the regular weekly maintenance window. But this past Saturday it was down earlier than usual. (was trying to keep tabs on usage as one of our lines is very close to limit right now)

So I'm going to take a wild unsubstantiated guess that it's related to back end work required to make this mobile app thing finally happen.

[Treatz]

They have a public page now announcing the app is coming:

http://www.telusmobility.com/en/ON/selfserve-app/index.shtml


Also I have noticed much longer times when the website is "Due to system maintenance upgrades, accessing Your account isn't possible at this time. We regret any inconvenience this may have caused. Thanks for your patience."

For example it's like that right now for me, which is odd because usually they only time it's down is on Saturday night/Sunday mornings during the regular weekly maintenance window. But this past Saturday it was down earlier than usual. (was trying to keep tabs on usage as one of our lines is very close to limit right now)

So I'm going to take a wild unsubstantiated guess that it's related to back end work required to make this mobile app thing finally happen.

Agreed,
I've also experienced more outages recently then I ever have, probably as they tie in the back ends.

[batkinson001]

They have a public page now announcing the app is coming:

http://www.telusmobility.com/en/ON/selfserve-app/index.shtml


Also I have noticed much longer times when the website is "Due to system maintenance upgrades, accessing Your account isn't possible at this time. We regret any inconvenience this may have caused. Thanks for your patience."

For example it's like that right now for me, which is odd because usually they only time it's down is on Saturday night/Sunday mornings during the regular weekly maintenance window. But this past Saturday it was down earlier than usual. (was trying to keep tabs on usage as one of our lines is very close to limit right now)

So I'm going to take a wild unsubstantiated guess that it's related to back end work required to make this mobile app thing finally happen.

Ugh. stupid select your province welcome page (which don't go anywhere after clicking) prevents me from accessing the telus site in google Chrome...
very annoying.

get your crap together telus.

new mobile app will be most welcome...

[WorldIRC]

MyAccount has launched: http://mobilesyrup.com/2012/07/30/te...now-available/

That being said, I've been able to access my Small Business account with the app!

[Treatz]

The app has launched.

[Positive Climb]

Looks good. One problem though, I paid my bill on MYTM.com and it's still showing I owe money in the app.

[WorldIRC]

The app has launched.

Can you access your account, I can't access mine.

[Treatz]

Can you access your account, I can't access mine.

nope, says there's something wrong with my account and to contact them

[WorldIRC]

nope, says there's something wrong with my account and to contact them

Same; must be a business account thing. CS does have the option to "change our account classification". I'm not sure what implications that has, but I had to do it once, for 5 minutes, to process a hardware upgrade in store. Probably won't get treated as well as a consumer client.

[Treatz]

Same; must be a business account thing. CS does have the option to "change our account classification". I'm not sure what implications that has, but I had to do it once, for 5 minutes, to process a hardware upgrade in store. Probably won't get treated as well as a consumer client.

Meh, I'll wait and see if it irons itself out.
Not a concern since I've gotten used to the wap page anyway.

[RogersUser1]

App seems to be working great for me. I love the interface, very easy to switch between my two TELUS numbers to check usage. The best part is it has a login so you can use it on wifi. It was always a little annoying having to shut off wifi to use the My Rogers app.

One small kink: When I click on the top tab to switch to my other number, it lists one of my numbers twice. Doesn't make any different in the function, selecting either brings up accurate information for that number, but why is it listed twice? Anyway a minor thing.

Rogers always advertised that the My Rogers app was current within 4 hours (although this is also another false Rogers claim which I documented with tech support several times - sometimes it was 30-40 hours behind). My Telus does not make any claims about the reliability of the usage data. In the help sections:

'Usage figures are approximate. They may not reflect most recent usage due to network delays or if you have recently changed your billing date. Please refer to your invoice for final charges.'

So how much faith should we put into it? I have so far found TELUS extremely easy to deal with, hopefully in the event of an important discrepancy they would continue that trend.

[Treatz]

I had the same issue initially of my # showing twice, that went away with a few consecutive bills

[RogersUser1]

I had the same issue initially of my # showing twice, that went away with a few consecutive bills

Didn't the app just come out today?