Help! Moved and no 3g service

**zgrm** · 07-15-2012, 10:25 AM

Guys I am not doing any fishy.. And I had a feeling I would get a response about my attitude... But that's okay I guess. If you guys check the date when my account was created, I think it would be pretty obvious that I am not a troll or doing anything fishy.

I am just extremely frustrated because basically, now I am paying for a service (data) that is not being provided to me at the rate that I a m paying. I figured since I had been with Sprint for so long that they would see that this is not my fault that they don't have data here. The current speeds just make my iPhone unusable to the most basic function (iMessage). It would be fair for them to give me a credit for the 3g data that I am paying for and not getting..

Thank you to those that helped me out, really appreciate it.

**corys00** · 07-15-2012, 04:42 PM

I don't think you're doing anything fishy or trolling but the attitude you show after folks are asking a few questions to fully understand everything is what turned me off.

**zgrm** · 07-15-2012, 04:54 PM

Sorry about the attitude. I was just frustrated from dealing with this for the past 2 days.

Thanks again to all those that helped out

**AlexKidd1977** · 07-15-2012, 09:07 PM

I agree with others, you should return the device and save yourself $150 over the ETF amount. Why would you need or want to keep a Sprint iPhone after cancelling service? It doesn't work with any other carrier unless you manage to somehow swindle an unlock code and then it'll only be 2G EDGE -- I may even be NID locked to not work with AT&T or T-Mobile in the USA, only international SIMs if that's the case.

--Kidd

**100South** · 07-15-2012, 09:34 PM

You should probably find a new provider if you're not happy. Sprint most likely isn't going to pay any etf or give you credit each month.

Sent from my Nexus 7 using Tapatalk 2

**Morphling27** · 07-17-2012, 10:55 AM

I think people asked about your zipcode for the reason - are you still in Sprint's native coverage area or are you possibly roaming?

If you're unlucky to be in one of Sprint's 2g areas, I'm sorry, that sucks, but what everyone here said pretty much holds water. You could switch to a Verizon PRL and roam your way off that contract if you'd like as someone else said.

If you don't actually live in native Sprint coverage and you're roaming (which almost always will put you on the 2g network, I think maybe some old Alltel areas have 3g with Sprint still). If you're in an area they don't cover, you might be able to say "Hey, your coverage map doesn't show my new address as part of your native network. Here's a water bill showing I moved here. Please let me out since my contract says you'll provide me service where I live which is no longer the case".

That's why we've asked what zipcode.

**Evan702** · 07-17-2012, 12:04 PM

I don't think any carrier's contract says that....

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**Morphling27** · 07-17-2012, 02:19 PM

Originally Posted by Evan702

I don't think any carrier's contract says that....

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It may not explicitly state that and I'm not going to read the whole Sprint contract but the big 4 do share many similar elements. It's called a service contract and most of them say along the lines of they provide you with service and you pay them. Obviously if he moved to where they don't have any actual service, a decent argument can be made the contract is broken.

There are anecdotes of people saying moving got them - so it's feasible.

**Extraordinary** · 07-17-2012, 02:28 PM

Take the deal, give them the phone, no ETF

Pay the ETF, keep the phone, sell the phone.

Or keep paying your bill and stay a customer.

Do the math and see which is better for you.

**Evan702** · 07-17-2012, 05:35 PM

Originally Posted by Morphling27

It may not explicitly state that and I'm not going to read the whole Sprint contract but the big 4 do share many similar elements. It's called a service contract and most of them say along the lines of they provide you with service and you pay them. Obviously if he moved to where they don't have any actual service, a decent argument can be made the contract is broken.

There are anecdotes of people saying moving got them - so it's feasible.

Oh yes absolutely there are tons of anecdotes of such things happening. It's very feasible as you say. I imagine the carriers figure it's better to just waive an ETF rather than deal with the potential bad PR. My only point was that nowhere in a wireless contract (at least none that I've ever read) does it state that they have to do that just because you move.

http://www.phonecan.com/index.php/wi...at-exactly-did

**zgrm** · 07-17-2012, 08:06 PM

Thanks for your help guys.

**Morphling27** · 07-20-2012, 11:09 AM

Originally Posted by zgrm

Thanks for your help guys.

What was your final outcome?

**Wireless Junkie** · 07-20-2012, 11:26 AM

Originally Posted by rilharri

I agree the op seems to be doing something extremely fishy.

Or they are just trolling.

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Just because someone wants to cancel, its not trolling. They are just frustrated.

**zgrm** · 07-20-2012, 10:08 PM

thanks again to those that helped out, I will stick with them and keep calling, I am not going to return my iphone at this point.

**doropallo** · 07-21-2012, 06:38 AM

Did you try calling the Sprint Consumerist Hotline? Heard about it on Leo Laporte's Podcast. http://consumerist.com/2012/06/the-s...-and-well.html

And there is always Planet Feedback, I have used it successfully with valid complaints concerning Verizon, it gets you to the same department as the hotline above. http://www.planetfeedback.com/