This number (877) 235-9134 is their higher level "Case Resolution Departmnt," for both Tracfone & Straight Talk. It is open 7 days a week, 8 AM to 9 PM, Eastern Time. You need a case number that is already in their system, and had previously run the "script gauntlet," before anyone will talk to you.
If you are having trouble porting your number FROM straight talk TO any other carrier, try the following steps:
1. Call 305-715-6500 (in the morning)
2. Immediately ask to be transferred to the "PORTING" dept. It is in Guatemala, so don't be unnerved if you are transferred to a native Spanish speaker.
3. Verify that you are speaking to someone in the PORT dept.
4. Give them the ST number you are trying to port and ask them to download details regarding the problem and why the number is not porting. This will take them a couple of minutes. (If porting a number to a carrier that uses sim cards, you will also need the sim card number).
5. They should be able to port the number without any further issues.
After a week which included 10 hours on the phone with ST and T-mobile, 3 visits to the Walmart store - 6 hours total, and the assistance of a T-mobile rep, we still were unable to get our number ported from ST to Walmart Family Mobile.
Following the above steps, I was able to get the number ported with the assistance of "Melanie" in the port dept in approximately 10 minutes. The number was ported before I even got off the phone with her!
Hope this will help anyone having the same issues I did
Originally Posted by Johnicek
Ok, so I have heard about this legendary phone number from Straight Talk where you ca talk to a USA rep.
I recall seeing it before, but after a lot of searching, i have found no luck.
This information has helped me when no one helps at straight talk and no one seems to care or want to help. I have spent well over 5 hours on the phone with Straight Talk and gotten nowhere. You have to go to the "big dogs" with these guys. Straight Talk conventional support will not do anything but read from a script. Especially if you want a refund or a number transferred. Also, important to note that Straight Talk is owned and operated by Tracfone located in Miami, Florida -- TracFone Wireless, Inc., 9700 NW 112th Ave, Miami, Florida, 33178
Main phones and fax for corporate office in FL -- 800 876 5753 x 6175
305-715-6500 x 6175
Karen Calderon is one of the "top dogs", and her email is kcalderon_AT_tracfone.com
Keva M. Hall --
Keva M Hall
Manager, Customer Care
TracFone Wireless, Inc.
9700 NW 112th Ave | Miami, FL 33178
O: 305.715.6673 | F. 1-800-821-0216
The customer service manager in Miami is Pearline, direct number is 305-715-6526 and the other manager is Delphine Bailey 305-715-6581 ext. 11
Technical Support manager is Donovan at 305-715-6500 ext. 3912
FJ Pollack is the CEO and Richard Salzman is on the board of directors. Their numbers are not given out, but you can call this number -- 305-640-2000 and ask for them directly. Also you can ask for their emails.
Last edited by klusterfuk; 06-12-2015 at 08:09 AM.