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Thread: Straight Talk Support Number

  1. #1
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    Straight Talk Support Number

    Ok, so I have heard about this legendary phone number from Straight Talk where you ca talk to a USA rep.

    I recall seeing it before, but after a lot of searching, i have found no luck.

    Anyone have said number?

    Thanks for any help!

  2. #2
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    Here is the contact info I have collected.

    general 877-430-2355
    resolution dept 800-876-5753
    BOYP 855-222-2355
    manager section 866-667-6472
    corporate (800) 876-5753
    customerfeedback@tracfone.com
    corporateoffice@tracfone.com
    ST.CorpResolutionTeam@straighttalk.com
    tracfone customer service 866-667-6472

  3. #3
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    Quote Originally Posted by alphamale-b View Post
    Here is the contact info I have collected.

    general 877-430-2355
    resolution dept 800-876-5753
    BOYP 855-222-2355
    manager section 866-667-6472
    corporate (800) 876-5753
    customerfeedback@tracfone.com
    corporateoffice@tracfone.com
    ST.CorpResolutionTeam@straighttalk.com
    tracfone customer service 866-667-6472
    YES!

    Thank You!

    Also I have this from before from ST:

    866-812-2776 (It rings to TracFone support. Got a usual answer when I called)

  4. #4
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    Unfortunately, none are the USA number, but the manager number is at leas slightly more competent and understanding. If anyone has the number for the Florida office, please let me know!

    Thanks!

  5. #5
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    Quote Originally Posted by Johnicek View Post
    Unfortunately, none are the USA number, but the manager number is at leas slightly more competent and understanding. If anyone has the number for the Florida office, please let me know! Thanks!
    The number for Executive Resolutions in Miami is 305-715-6500. Best to call before noon, otherwise it starts rolling over to the offshore call centers.

    You're welcome.

  6. #6
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    This number (877) 235-9134 is their higher level "Case Resolution Departmnt," for both Tracfone & Straight Talk. It is open 7 days a week, 8 AM to 9 PM, Eastern Time. You need a case number that is already in their system, and had previously run the "script gauntlet," before anyone will talk to you.

  7. #7
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    If you are having trouble porting your number FROM straight talk TO any other carrier, try the following steps:

    1. Call 305-715-6500 (in the morning)
    2. Immediately ask to be transferred to the "PORTING" dept. It is in Guatemala, so don't be unnerved if you are transferred to a native Spanish speaker.
    3. Verify that you are speaking to someone in the PORT dept.
    4. Give them the ST number you are trying to port and ask them to download details regarding the problem and why the number is not porting. This will take them a couple of minutes. (If porting a number to a carrier that uses sim cards, you will also need the sim card number).
    5. They should be able to port the number without any further issues.

    After a week which included 10 hours on the phone with ST and T-mobile, 3 visits to the Walmart store - 6 hours total, and the assistance of a T-mobile rep, we still were unable to get our number ported from ST to Walmart Family Mobile.

    Following the above steps, I was able to get the number ported with the assistance of "Melanie" in the port dept in approximately 10 minutes. The number was ported before I even got off the phone with her!

    Hope this will help anyone having the same issues I did


    Quote Originally Posted by Johnicek View Post
    Ok, so I have heard about this legendary phone number from Straight Talk where you ca talk to a USA rep.

    I recall seeing it before, but after a lot of searching, i have found no luck.

    Anyone have said number?

    Thanks for any help!

  8. #8
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    This information has helped me when no one helps at straight talk and no one seems to care or want to help. I have spent well over 5 hours on the phone with Straight Talk and gotten nowhere. You have to go to the "big dogs" with these guys. Straight Talk conventional support will not do anything but read from a script. Especially if you want a refund or a number transferred. Also, important to note that Straight Talk is owned and operated by Tracfone located in Miami, Florida -- TracFone Wireless, Inc., 9700 NW 112th Ave, Miami, Florida, 33178


    Main phones and fax for corporate office in FL -- 800 876 5753 x 6175

    305-715-6500 x 6175

    fax 305-715-6737


    Karen Calderon is one of the "top dogs", and her email is kcalderon_AT_tracfone.com

    Keva M. Hall --

    Keva M Hall

    Manager, Customer Care
    TracFone Wireless, Inc.
    9700 NW 112th Ave | Miami, FL 33178
    O: 305.715.6673 | F. 1-800-821-0216
    kbygrave_AT_tracfone.com


    The customer service manager in Miami is Pearline, direct number is 305-715-6526 and the other manager is Delphine Bailey 305-715-6581 ext. 11

    Technical Support manager is Donovan at 305-715-6500 ext. 3912

    FJ Pollack is the CEO and Richard Salzman is on the board of directors. Their numbers are not given out, but you can call this number -- 305-640-2000 and ask for them directly. Also you can ask for their emails.
    Last edited by klusterfuk; 06-12-2015 at 08:09 AM.

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  10. #10
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    Quote Originally Posted by HansCT View Post
    Karen's not there anymore
    I did receive a reply when I used kcalderon_AT_tracfone.com

    Maybe it wasn't her, but they did reply within 15 minutes. Just trying to help.

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