Anyone else having issue logging into "My Bell" on bell.ca?

**WorldIRC** · 07-21-2012, 09:33 AM

Originally Posted by manny_fresh

apparently, they don't ...they kept directing me to the "chat" feature on the website and said it had to be escalated to their team. I was then told by them, they can't do anything and to contact the "webmaster" never received an email back from the webmaster.

Good to know; unfortunately it is not a webmaster issue. Like I said; it is likely directly related to some mucked up coding in the rate plan.

Is everyone here that is complaining on:

1. Standalone or Share version
2. PDA or BB version

**WhyNoGoodies** · 07-21-2012, 09:34 AM

never mind, figured it out...edit

**WorldIRC** · 07-21-2012, 09:44 AM

Originally Posted by WhyNoGoodies

How do I setup my email on my BB if this self-serve is down??? Do I have to do it through my phone or is there a direct link to the website, like Rogers BIS. Thanks for any help....sigh.

It is done through the phone, has nothing to do with Self-Serve.

**clewis4u91** · 07-21-2012, 10:19 AM

Originally Posted by WorldIRC

everyone here that is complaining on:

1. Standalone or Share version
2. PDA or BB version

Standalone, and PDA.
Bell used to have the option of emailing support but now you can't. Mobility blames the web team and the web team can't be contacted haha.

**manny_fresh** · 07-21-2012, 10:28 AM

Originally Posted by clewis4u91

Standalone, and PDA.
Mobility blames the web team and the web team can't be contacted haha.

yep haha... just going in circles.

**Palmvim** · 07-21-2012, 11:48 AM

One more thing with this plan. I didn't get a confirmation email like I normally after making a change with Bell mobility.

**Furry Atom** · 07-21-2012, 03:52 PM

Originally Posted by Palmvim

One more thing with this plan. I didn't get a confirmation email like I normally after making a change with Bell mobility.

I have never ever received a confirmation email, and my plan is radically different from a few years ago. Sounds like a courtesy to me.

**clewis4u91** · 07-21-2012, 05:45 PM

I have had a chat with Bell and they have told me that the issue has already been escalated and the issue should be resolved within 24 hours.

**WorldIRC** · 07-21-2012, 06:18 PM

Originally Posted by clewis4u91

I have had a chat with Bell and they have told me that the issue has already been escalated and the issue should be resolved within 24 hours.

Glad to hear it

**Mr Mystery** · 07-21-2012, 08:50 PM

Originally Posted by WorldIRC

Glad to hear it

Me too

/filler

**Palmvim** · 07-21-2012, 09:30 PM

me too. just can't wait.

**clewis4u91** · 07-21-2012, 10:28 PM

Looks like they're doing maintenance right now. Should be fixed in the morning.

**manny_fresh** · 07-22-2012, 11:45 AM

looks like it's up and running now.

Check your plan features though... I had to call in because in addition to the Fab 10 6GB they had an additional 6GB Data add on for $30 bringing my original total of $64 before taxes to $94 ...they removed it no problem.

**manny_fresh** · 07-22-2012, 12:14 PM

in the process of removing that "extra $30 6gb" feature.... they removed my RIM provisioning and I lost data ..haha 2 calls today already.

**WorldIRC** · 07-22-2012, 12:15 PM

Originally Posted by manny_fresh

looks like it's up and running now.

Check your plan features though... I had to call in because in addition to the Fab 10 6GB they had an additional 6GB Data add on for $30 bringing my original total of $64 before taxes to $94 ...they removed it no problem.

I'm surprised they didn't conflict with each other....looks like this plan was rushed into the system to compete (missing BB data feature, bell.ca errors)