Within the past week, I received an email "spam" from ST, requesting that I complete a customer satisfaction survey. The link to the survey is:
surveymonkey.com/s/WV8L8W7?C=***your 15 digit SIM S/N goes here***
Nice touch, tracking the results against your SIM serial number
I just accessed the survey with just the url you showed:
I didn't enter my sim serial number.
I didn't fill out the survey either
Samsung Galaxy Express GoPhone SGH-I437P 4G LTE on $60 Unlimited T/T+2GB Data Plan
"If it ain't broke, fiddle with it until you break it, then fiddle with it until you get it fixed"
I actually replied to a ST survey I received via email this past June... though I don't recall being asked to provide any personal info. I did provide ST with plenty of negative feedback regarding the Samsung T528G (which was ST's 1st touch screen "Feature" Phone offering). Much too my surprise, ST responded... with a phone call (!!!) mentioning my T528G was still within the warranty period (which it was not) and that they would be mailing me additional instructions on how I could have my original T528G replaced with a new T528G with the latest updates. Two days later a FED-EX mailer with prepaid postage arrived and I sent my T528G off... 3 days later, a brand new T528G (with the latest updates) arrived in full retail packaging splendor! While I'm still not a huge fan of the T528G and its painfully obvious shortcomings (no matter how many updates ST/SAMSUNG may attempt). I am however, one VERY impressed ST customer... seeing how ST went out of their way and offered this level of customer support from a simple survey!
(As for the T528G... it would be an excellent choice as a kid's 1st touch screen phone or for someone who doesn't require the bells and whistles (or expense) of a smart phone =)
Last edited by xxwildbillxx; 07-21-2012 at 08:40 PM.