Replacing a phone with unlimited data

[johnhere]

I'm these situations it's hard to get any help from the carriers

[Sam73065]

Called Verizon CS, explained my story that my phone was stolen and I had to port to a Straight Talk phone to get my number and service back as it was my only phone and I needed a phone immediately. Call was passed on to another CSR and had to repeat story. Call was passed on a 3rd time and had to repeat story once again. Problem is they said I didn't have my phone to reactivate and I didn't have another Verizon branded phone to use, I don't even know anyone who might have a spare phone. Last CSR said I would need to activate a new phone on my plan within 30 days in order to keep the plan active or they would have to start me over as a new customer on shared data. They said the best way was to buy a new phone from Verizon either a new contract or pay full price. Finally the guy said if there was nothing else he was going to have to cut off the call, before I could say "don't you dare" there was a click and he hung up. What is their problem? All I wanted to do was keep using my current phone number but stay on my present plan with a new number while waiting for a replacement.

So as I take it, I need to file a report with my local police dept., they won't do anything but I need a copy of the report. I then have to go to a Verizon Corporate store and they will fax Assurion a copy of the report. When I tried talking to a local dealer he said my first step should be to go to a corporate store and they would handle it from there.

So far Wal*Mart and Straight Talk have been the only real helpful people, sad isn't it?

Sorry but the problem is that you ported your number out to Page Plus before contacting VZW. The "help" you received from Walmart and Straight Talk was not in your best interest, they only helped themselves from where I sit. If you had contacted VZW, they could have advised you about your options and hopefully have given you good advice.

[pc.colfax]

do I have any good options for going back if I don't want shared data? They already charge more than what data is worth to me and I don't want to have to pay more. I'd be happy with a Samsung Proclaim on Straight Talk, but it just doesn't feel like the right thing to do.

[ShortSxit]

do I have any good options for going back if I don't want shared data? They already charge more than what data is worth to me and I don't want to have to pay more. I'd be happy with a Samsung Proclaim on Straight Talk, but it just doesn't feel like the right thing to do.

Verizon, as well as those in this thread, have told you what the options are. Only you can decide what constitutes an option as being "good."

And I hate to say it, but if you had taken the advice when it was given to you, you'd probably have a new phone already.