Discuss Virgin Mobile data outages/issues here (list phone, os, location)
I just got the Virgin Mobile iPhone 4S, and I was wondering if anyone else had this issue trying to use the "3G" network. Every time I try to use it it says "Could Not Activate Data Network". I've tried contacting their tech support, and updated the service and everything, but it still happens. I can use the "2G" speeds where it shows the little circle instead of 3G. Any advice? Thanks guys!
mod edited: merged a bunch of threads together as they are identical in terms of the topic. For this thread to be most helpful to those that visit it, users should list what phone, what os, a general location (city, state; zip code) and the timeframe that they've been experiencing issues. This way, when other users show up they can look through posts and see it is not only them, or if they are the only ones reporting issues, etc.
Last edited by martin_j001; 03-06-2013 at 06:06 AM.
I had a similar problem. Got the same error message, although 2G data didn't work at all either. It took about an hour on the phone with customer service (they kept trying to do an update by doing ##873283#, but that wouldn't work) until they fixed it by resetting everything on their end, and then having me restore my phone. Got an "iPhone is activated" message on the screen and everything worked.
UNABLE TO CONNECT TO THE WEB on my Iphonefor more than 30 days...iS THERE A FIX???
I have been unable to connect to the web on my Iphone for more than 30 days. This is a known issue with Virgin Mobile. Does anyone have a fix?? I have been calling virgin mobile technical support and each time they give me the run around.
From what people are saying on VM's Facebook page, there is a fix that may work... Contact Virgin Mobile and ask them to "refresh" your data (not restart your plan) then connect to wifi and dial ##UPDATE#, and follow the directions that come up.
Several people over the past few days have mentioned this working. Unfortunately you do need to talk to/email someone in Customer Service to accomplish the refresh on their end. I would also recommend asking for account credit for all the time you've spent without data, as long as you're contacting them.
Last edited by aml1025; 02-27-2013 at 06:39 AM.
Reason: typos :-)
Might it be the iPhone itself? You might be one of the unlucky few to have gotten a defective unit. My brother recently got a brand new iPhone 5 on AT&T, and for life of us, we couldn't get it to connect to any WiFi networks--secured and opened--no matter what we tried. The problem turned out to be a defective iPhone which he'd to bring back to the store for a replacement. His replacement connected up right away--no problem whatsoever. We like to think that Apple is almighty, invincible, and can do no wrong, but it does happen... as I see and read the trends nowadays, it's more prevalent today than in the past.