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Likes small screens
I just got the Virgin Mobile iPhone 4S, and I was wondering if anyone else had this issue trying to use the "3G" network. Every time I try to use it it says "Could Not Activate Data Network". I've tried contacting their tech support, and updated the service and everything, but it still happens. I can use the "2G" speeds where it shows the little circle instead of 3G. Any advice? Thanks guys!
mod edited: merged a bunch of threads together as they are identical in terms of the topic. For this thread to be most helpful to those that visit it, users should list what phone, what os, a general location (city, state; zip code) and the timeframe that they've been experiencing issues. This way, when other users show up they can look through posts and see it is not only them, or if they are the only ones reporting issues, etc.
Last edited by martin_j001; 03-06-2013 at 06:06 AM.
Phone Collector
I had a similar problem. Got the same error message, although 2G data didn't work at all either. It took about an hour on the phone with customer service (they kept trying to do an update by doing ##873283#, but that wouldn't work) until they fixed it by resetting everything on their end, and then having me restore my phone. Got an "iPhone is activated" message on the screen and everything worked.
Give me back my RAZR!
hey i am getting the same issue... have u resolved it yet? and if u have then can u please tell me what i have to do?
Phone Expert
I have been unable to connect to the web on my Iphone for more than 30 days. This is a known issue with Virgin Mobile. Does anyone have a fix?? I have been calling virgin mobile technical support and each time they give me the run around.
what is going on??
Phone Collector
Do you get any error message? Does this only occur on data (3G)?
Also, has your second month of service started yet? My friend had an issue with his regular text messages that fixed itself when his new month started.
Radiation is good
lol, you say its a known issue.. first ive heard of it on these boards. How do you fix it normally since this has happened more then once?
My screen is bigger than yours
From what people are saying on VM's Facebook page, there is a fix that may work... Contact Virgin Mobile and ask them to "refresh" your data (not restart your plan) then connect to wifi and dial ##UPDATE#, and follow the directions that come up.
Several people over the past few days have mentioned this working. Unfortunately you do need to talk to/email someone in Customer Service to accomplish the refresh on their end. I would also recommend asking for account credit for all the time you've spent without data, as long as you're contacting them.
Last edited by aml1025; 02-27-2013 at 06:39 AM. Reason: typos :-)
Phone Expert
the error I get is could not connect to cellular data network when trying to connect to the internet.
when I try the ## update I get updated started then immediately followed by updated failed.
what the heck is going on with VM!!!
I've climbed a cellphone tower
Are you on WiFi when you do the update?Originally Posted by googleit
I've got more phones than fingers
Yeah user error can be hard for them to help you with...
Operating without a contract makes you far more valuable.
Phone Expert
yes I am on WIFI
My screen is bigger than yours
Did you contact Virgin Mobile this morning and request that they perform account/data resets? It sounds like that's essential to making this work.
Phone Expert
yes been on the phone all morning reset everything on their end. I reset my networking settings.
update failed.
appreciate the suggestions but would like to hear from someone who actually had this problem and figured out how to fix
Mobile Pro
Might it be the iPhone itself? You might be one of the unlucky few to have gotten a defective unit. My brother recently got a brand new iPhone 5 on AT&T, and for life of us, we couldn't get it to connect to any WiFi networks--secured and opened--no matter what we tried. The problem turned out to be a defective iPhone which he'd to bring back to the store for a replacement. His replacement connected up right away--no problem whatsoever. We like to think that Apple is almighty, invincible, and can do no wrong, but it does happen... as I see and read the trends nowadays, it's more prevalent today than in the past.
Phone Expert
the phone is brand new worked fine for a couple months then VM decides to move to a new system which impacted thousands of customers. I don't think it's the phone but appreciate the response.
like to hear from some folks who actually are having similar issues and have successfully fixed the problem..
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