I'm asking myself the same about you since you throw the word around a lot and it never applies.Firstly, I don't know your definition of lie.
They can say it doesn't exist and it would be 100% true if they do not know about it.If such a thing does exist, you should let me know you indeed have this method, but it's not for normal customers any more. I would be fine. you CANNOT say it doesn't exist just because I cannot use it. And I just tried it since TheGuyz just mentioned. It's totally fine. I don't see a point why it doesn't work for normal customers as it leads to the same CSR anyways.
Mashing zero is not the normal routine.Getting cut off so many times is indeed because of human error, but not by me. I was going through the normal routine of the call system, it got cut off during the waiting.
It was authorized by your own words in the first post.As per the credit, I explained in above post. The plan was changed before my authorization, that's the reason I was so mad. Not just because it was removed.
I don't trust you and you don't come off as such.Trust me, I am a rational and positive person.
Once again using the word lie without proof to back it up.And I don't get pissed because of something I am not entitled to have got removed. I talked nice even I know they are lying to me.