Reply With QuoteIf you keep pressing 0 it should get an agent for you.
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I've climbed a cellphone tower
Hello all,
I am temporarily using a Bell prepaid line, and there is no way that I have found to change my plan - I want to change from the pay-per-use plan to the $40.75/MO unltd incoming/unltd eves and ends plan.
When I try to do it online I get "technical error," "this is a change to your contract," "this isn't compatible with your current device," "you are eligible for a new satellite receiver," etc., all manner of irrelevant/eroneous messages.
There's no option to change over the phone - the automated system won't do it, and there's no way I've found to speak to anybody. For example pressing zero, which normally works, gives a "the selection you've entered is invalid" message, and the only options are to top up your account and do other things that the automated system allows.
How the heck am I supposed to change my plan?
I've got more phones than fingers
If you keep pressing 0 it should get an agent for you.
Phone Collector
Call 1-800-667-0123 from another line (not your cell)
It will ask for your mobile number, press 0
It will tell you it is transferring you to an agent but to select a category...press zero again. Ask rep to xfer you to prepaid client care.
If I recall, from the prepaid IVR (if you enter your prepaid number or call from your prepaid phone) it will purposely send you in circles if you press zero (like you said). They seem to want to make it hard for prepaid customers to reach an agent
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