Retention/LnR US Data Roaming

**pablo36x** · 07-23-2012, 09:29 PM

Does Retention/LnR have any US data roaming packages? There seem to be only two options through customer care: $10 for $1/MB and $40 for a bucket (can't recall the amount).

**steven81** · 07-23-2012, 10:19 PM

Originally Posted by pablo36x

Does Retention/LnR have any US data roaming packages? There seem to be only two options through customer care: $10 for $1/MB and $40 for a bucket (can't recall the amount).

If you frequent the US you are probably better off getting a North America plan.. After years of adding travel passes and spending a bunch of money because I wanted to keep my Canadian number while I was down there I finally did it 7 months ago and it's been great

**pablo36x** · 07-23-2012, 10:20 PM

Thanks, but it's just a one-time, four day trip - I should have mentioned that in the OP.

**steven81** · 07-23-2012, 10:23 PM

I don't think they will budge on a 1 time thing,, With my plan I have the option to add 1gb of North America Data for $40 so you might wanna give that a try

**tobeychris** · 07-23-2012, 11:55 PM

I have the $35 promo voice plan + $30 6GB data plan.

After a nice call with LnR before heading to the US for two weeks, I was able to get them to do this:

1. Remove my $30 6GB plan for two weeks. Prorated this gives me $3GB for $15.
2. Add the $40 1GB plan for two weeks. Prorated this essentially gives me 500MB for $20.
3. Readd the $30 6GB plan at the end to continue on.

Basically I paid $5 and got 500MB of US data.

**intlbizman** · 07-24-2012, 12:36 AM

let's just hope your $30 for 6 GB is still available when you come back lol

**o2qc418** · 07-24-2012, 10:10 PM

with a note no problem ...
6gb for 30 $ is always available ...

**intlbizman** · 07-25-2012, 12:20 AM

without an active code... all the notes would still be useless.

**tobeychris** · 07-25-2012, 07:58 AM

The plan was added on the day we made all the changes, to start taking effect after the two weeks. It worked perfectly with no second call required.

**WorldIRC** · 07-25-2012, 09:57 AM

The changes are future dated. As long as this is done there are no issue

Sent from my HTC One S

**o2qc418** · 07-25-2012, 10:29 AM

Originally Posted by intlbizman

without an active code... all the notes would still be useless.

in the past 2 years ...
6gb code was always avalaible !
you just don't speak to the right personn

**intlbizman** · 07-25-2012, 02:24 PM

Originally Posted by tobeychris

The plan was added on the day we made all the changes, to start taking effect after the two weeks. It worked perfectly with no second call required.

Originally Posted by WorldIRC

The changes are future dated. As long as this is done there are no issue

Sent from my HTC One S

That is a much clearer explanation and makes a lot more sense than what was originally shared.

Originally Posted by cedqc418

in the past 2 years ...
6gb code was always avalaible !
you just don't speak to the right personn

don't think this was true for all 730 days...

**Que_Ball** · 07-25-2012, 03:40 PM

Loyalty has never lost the ability to add the 6GB data plan. If told you otherwise they are lying. They may have guidelines that have changed for when they are supposed to offer it, but the actual ability of the reps to add the feature never went away. So "speaking to the right person" is true up to the point that if the guidelines at the time when you tried to get it added indicated you would not qualify you would have to call back over and over again until you could convince someone to add it for you or until you could determine what set of circumstances was required for them to be allowed to offer the feature.

People should probably understand these loyalty reps take calls all day of people looking for a better deal and they have a pretty good sense of when you are really at risk to cancel, when they have a chance of saving your business, and when you are bluffing. If their guidelines say they can only offer certain features for legitimate churn risks (risk you will go to a competitor) then you usually have to back up your threats to leave with some credible offers from companies they consider to be competitors. And by that, I mean they hear about competitor offers all the time so they know what is out there, what kind of special deals are available and what kinds of plans they are allowed to compete with and which ones they have to let walk away. Stuff like employee plans that are only available to specific companies with fantastic deals they may not be able to directly compete with. Small business promos that aren't widely published but are available to almost anyone who can qualify they may be more flexible to compete with. Deals for the new guys like Wind, Mobilicity, Videotron, etc don't get much attention because Telus doesn't seem to think of them as direct competition for their service. They have a specific code they use in their notes system they are supposed to use when they end a call for what they believe is a serious risk of someone cancelling. That code says "Churn Risk". If you make a request through their privacy office for a copy of your notes it would show that in the notes for a call when they offered you something to prevent you from switching to a competitor. If they don't feel you are serious about switching they would use something else on the note for that call. If their manager reviewed the call that person would also have to agree that offering the feature was a justified measure to save your business so your reasons for threatening to leave has to pass some scrutiny other wise that rep could get in trouble for offering you excessive free features. So you have to play your part of the game right too if you want to get a special feature like that.

So yeah back on topic, if someone is on the 6GB plan now, and Loyalty says they will switch you back after using a North America data plan, it's a reasonably safe bet you will get it back as promised. They still have the code, reinstating something you already had bypasses most of their qualification rules they would otherwise need to be thinking about. There is a small risk that someone decides to expire the code completely from the provisioning system so that Loyalty cannot give it back but so far that hasn't happened even during the times when they are not offering 6GB to the public. If Loyalty can put in a future dated feature change for you to put it back on after the date you return then you are fully covered. Even if they expire the code from their provisioning systems, once it's been setup to a future dated feature change it will kick in on that date. But getting a feature back you already had for a reason like travelling isn't going to be nearly as hard as getting them to add the 6GB feature when they are not officially offering it. Kind of an apples and oranges comparison on the set of reasons for them to add that feature to an account.