Ok, I just called and I'm confused as the rep wasnt clear. He was able to extend the data credit for 3 years, and he said he gave me unlimited incoming and 50% of the value pack (which I didnt have before, so yay? Lol). He also said the ld would be on there but went in circles when I asked if it was 100 or 1000 minutes. I gave up because I couldn't get a straight answer so I don't know exactly what I have right now. Should I call back or wait till I see a bill?
Hi Anna_p, my name is RogersDarrell and I'm from the Rogers Social Media Team.
I've sent you a PM.
Anna you should check online at MyRogers and see what it says.
My Rogers Plan
6GB Super Plan $60/mth
200 Weekday Minutes
Unlimited Eve & Wknd Minutes
Unlimited Incoming Calls
6pm Early Evening Calling
Included with My Plan
MY10 Canada-wide Talk & Text
Messaging Bundle Unlimited
LTE 6GB Shared Data
Monthly Add-ons: $22.79/mth - $16.40 = $6.39
Android VP w/100 US & Intl Txt $12.79/mth (discount 50% or $6.40)
Unlimited Incoming Calls $10.00/mth (discount 100% or $0)
Plan Total: $60+$6.39+$5(share) = $71.39+tax
Im still being given the run around. I'll be calling shortly to speak to a manager and further escalate this as needed.
I just want what was promised to me, Rogers, this is ridiculous.
I 100% asked for the credits to last the whole contract, otherwise Fido gave me a better deal. I repeated this a million times while negotiating before I renewed.
I was about to call and ask for a manager, should I send an email instead, or do both? Just seems like no matter who I talk to Rogers doesnt care.
^Rogers doesn't care; remember that when you set your expectations.
Lol they really don't care at all.
Just got off the phone again, and I think I'm going to leave it alone from this point on. They said what the first rep offered was against Rogers rules and they wont budge. So this is my current plan now:
6gb Super Plan with $15 discount
100 bonus minutes
1000 Canadian ld minutes for $5
Value pack at 50% off
For a total of 51.40 per month plus tax.
The $5 data credit is pending approval from another department, I may get it, and I may not. Who knows
Its not exactly what I was told I would get, but its still an ok plan, and fine for my usage. I'm not going to waste anymore aggravation on it. This will likely be my last contract tho lol
Thanks to everyone who replied, I appreciate all your comments and advice
Sounds like you at least have a decent deal compared with the [insert your favourite unkind word here] new customer plans from Rogers, so I'm glad it worked out, at least to some extent.
I still need cable and internet in a week when I move. Based on how rogers handled this, I don't see them getting my business for that since I cant trust that they'll stick to their end of the deal.
But yeah, its better than their market plans, so I guess its better than nothing.