I personally dislike each party equally they spend to much time on arguing about whether its better to have the stupid "d" or "r" by their name, because of this we have fallen behind in many aspects.
Tmobile used to have the sexiest sounding reps. Some of the AT&T reps sound pretty hot these days with those southern accents they have. Some sound like they are from the south somewhere.
Ever since the AT&T buyout announcement in March 2011, things went downhill.
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Speed achieved using T-Mobile Samsung GS2
Good, at least T-Mobile has the guts to say we need to improve.
Its rare to see the big 3 claim they need to improve when they fall short.
One thing I thought was seriously funny when I called in to Verizon was that I was having to school the rep about the SGIII. I was just trying to find out how many lines I could add, and she was trying to tell me about the phone, which it was quite obvious I knew much more then she did. And then as things got brought up such as release dates, pricing, phone capacity... I had to tell her the details about the phone. lol
"This is gonna be tough, real tough, like tough plus more tough, times tough, to the power of tough" Chowder
We have to wait and see if they improve.
The reps in the states are much easier to deal with and I am going to take the approach others have and refuse to talk to the offshored reps.
I think they are trying to stop hemorrhaging post paid customers to satisfy that stupid metric they use in the industry and that is costing them customer service points.
They need to stop trying to be att and verizon.
Did tmobile start really losing customers after they started that classic/value/even more/even more plus with that EIP stuff?
Imo those prices are annoying. I refuse to pay them using that price structure.
Bring back the normal 199 and 299 prices. No eip.
They mainly need the iphone badly.
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They need the iPhone, get cs similar to how it used to be, and really find their direction and hit it hard.
They need something, i took off after Humm took over (as an employee), i am really rooting for them. but my last few CS experiences have definitely left something to be desired as the rep could not even understand me saying my name!
I would love to go back to work for them as soon as i'm done with my Engineering Degree, so i'm rooting for them hard, as before Humm, the company was amazing to work for and always had great morale, but that tanked and fell off quick when the buyout and humm came into the picture. They need Robert back badly!
Left: Apple iPhone 5 on T-Mobile Unlimited LTE, On the right CenturyLink DSL at Home:
t-mobile USA CS sucks!
Deutsche Telekom should let it becomes an independent company and get back the old name VoiceStream!