does back-office exist?

[bigman9999]

ok here is the situation, I had a number on Wind and it got cancelled two days ago, I am trying to retrieve the number prior to it returing in the pool. I emailed Wind, no response, I called Wind at least 8 times to speak with the back office to get the problem resolved, but the cutomer service reps I have spoken too advise me there is no way to o help me and there is NO BACK OFFICE that can assist me nor is there a direct number or extension to this back office. Is there anyone that can assist with this so called back office IS there a back office?

Thanks HFers

[Tendenzi]

Does anyone know how to get ahold of backoffice or get them to call you? This is crazy that now they're denying it's existence... or did it actually get canned?

[likebutta]

I only called in once to get to back office and it was to transfer my 2010 HMP to Pay After in February of this year. I explained the situation initially to customer service and when they said they were unable to help me, I requested to be transferred to the back office. A few minutes after that and I was talking to them.

[nospleeny]

My understanding is that once a number has been cancelled, it is not possible to retrieve the number under any circumstance. The number is suspended for 90-days before it can be released into the pool of numbers.

[xtachx]

My understanding is that once a number has been cancelled, it is not possible to retrieve the number under any circumstance. The number is suspended for 90-days before it can be released into the pool of numbers.

Not true. A member on hofo lost his number on mobilicity. I asked him to email the CCO and as far as I know, they got it back for him. So I have seen it being done.

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[nospleeny]

Not true. A member on hofo lost his number on mobilicity. I asked him to email the CCO and as far as I know, they got it back for him. So I have seen it being done.

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Thanks for the update! In otherwords... some higher-power must intervene.

[Tendenzi]

Thanks for the update! In otherwords... some higher-power must intervene.

No, I know first hand it can be done for sure on WIND (and any other network) with out needing the attention of an executive. It may require a department manager's look-in or authorization, but can be done. Hell when WIND lost my number porting from TELUS 2.5 years ago, it went back in TELUS' pool... instead of arguing or getting mad, I used my existing hardware, called up to explain how I lost my number by accidentally cancelling the account, they looked up my previous billing info, saw it was me, put it on prepaid and back to WIND i ported for a second attempt. (This was when WIND just allowed for porting after the fact... I think they weren't set-up for it yet until weeks after launch.)

Same deal on WIND with a buddy of mine, got an awesome 647 700 number, lost it due to lack of top-up, called back and got it restarted by Back Office. It's do-able. But only if you seem to get this magic department.

[Mann Incognito]

They have an office. It's in the back. What goes on there no-one knows.

[will888]

They have an office. It's in the back. What goes on there no-one knows.

Lol, I agree with that.

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[savbers]

They have an office. It's in the back. What goes on there no-one knows.

Here says Mann Incognito.

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