Some notable quotes from Tony's mouth:
We can certainly provide a better level of customer service today, which we are certainly doing (comparing to the incumbents)We obviously need to build a business that makes economic sense.we need to focus on customer service and focus on humilitywe have to earn the right to provide them service, earn their respect, make them trust us to service themthe big 3 wireless companies in canada... i think what they'll do is... improve their own service level, wind comes out with a service level like this (high hand raised) and the incumbents will improve their service level (raises other hand slowly to match below the height of the other)His hopes here kind of came true. They did force the flanker brands to position themselves more aggressively in competition towards WIND or maybe eachother. I don't know.my hope is that in 3 years, 5 years, 7 years, canadians will have (all canadians) a much better experience in wireless and not worry about overages
Meh.....the bigger question is what does the COO move mean.
Jesus, still going at this weird crusade eh Tendenzi?
However, if you want to go ahead and tell me WIND has phenomenal customer service, and it's above all the incumbents that they need to catch up, we can discuss how wrong you are with that.
Don't blame me for quoting the man. My only and closing comment was giving Tony kudos for being accurate in predicting the market reaction that would benefit all consumers. The rest were quotes from him.