Porting out - 30 days left on contract

**vick** · 07-31-2012, 04:09 PM

Hey guys,

My contract with Fido ends in the first week of September. I called 611 to ask what would my ECF/DECF be if I ported out now, and was told that since I have a month left, they will just charge me for 30 days of service and no ECF.

Now this sounds reasonable, and very unlike Rogers

Is it true? Will I not pay anything besides the 30 day charge if I port out next week?

Vick

**WorldIRC** · 07-31-2012, 05:26 PM

If you have no contract, then correct, only 30 days applies. If you really do your research, you can even get out of the 30 days notice.

**vick** · 07-31-2012, 07:58 PM

WorldIRC,

I am planning to sign up with Koodo's 6gb plan, but it seems like the offer is expiring on 9th August, so the option to get out of the 30 day charge looks unlikely.

So looks like my options are
1) I call Fido, give them the 30 day notice on 9th August, and then port out on 7-8th Sept

2) I port out on 9th August, and pay the 30 day anyway.

According to you, I will be charged ECF if I go with option 2, or is there an option 3 that I don't know about?

Thanks for your help.

Vick

**WorldIRC** · 07-31-2012, 08:31 PM

Have Koodo future date the PORT to the day AFTER your contract with Fido ends; then you'll secure the rate plan AND only pay 30 days notice (from the date of port). Please google around / look on Red Flag Deals as to how then you will get Fido to credit your 30 days charge.

**vick** · 07-31-2012, 10:06 PM

Thanks for your help.

I asked in the kiosk, but the person manning looked at me as if I was speaking Aramaic!

Will try another location.

Vick

**WorldIRC** · 07-31-2012, 10:21 PM

^Maybe you gotta consider a different carrier if the Koodo reps can't handle your needs!

**Fritz Z24** · 07-31-2012, 11:45 PM

There's a similar package at Fido... Why you don't check it out and see if you can get a Competitive Price Match Plan?

Originally Posted by vick

...

I am planning to sign up with Koodo's 6gb plan, but it seems like the offer is expiring on 9th August, so the option to get out of the 30 day charge looks unlikely...

**z24gta** · 07-31-2012, 11:53 PM

Originally Posted by Fritz Z24

There's a similar package at Fido... Why you don't check it out and see if you can get a Competitive Price Match Plan?

The Koodo plan is A much better value. Why bother begging Fido, the screws are shut on retention offers.

**RogersUser1** · 08-01-2012, 12:14 AM

Originally Posted by vick

Hey guys,

My contract with Fido ends in the first week of September. I called 611 to ask what would my ECF/DECF be if I ported out now, and was told that since I have a month left, they will just charge me for 30 days of service and no ECF.

Now this sounds reasonable, and very unlike Rogers

Is it true? Will I not pay anything besides the 30 day charge if I port out next week?

Vick

Just to clarify, WorldIRC is talking about the 30 days notice that Rogers normally requires before termination of service. Your 30 days is what is left on your contract - this is something different. Technically they could require you to complete your contract (30 days left), and then charge you an additional 30 days worth when you port out, per their policy. You could recover it as mentioned, by filing with CCTS.

2 possible scenarios:
1) They have waived the 30 day notice fee, and the 30 days they are charging you is the remainder of your contract, after which you can port.
2) They have ended your contract as of now, and the 30 days they are charging you for is the 30 days beyond your declaring of intention to cancel. If this is the case, your account may be frozen and you cannot port. Did you tell them you wanted to port?

**vick** · 08-01-2012, 12:28 AM

Fritz,

It irritates me that to get a deal, I have to call Fido to have them price match/threaten to cancel. Besides Koodo's plan includes CID/VM/LD without having to worry about expiring credits.

For me the fact that Rogers started this new "price" war, and Fido wouldn't even come out with a public plan was the last straw.

Thanks anyway...

Vick

**vick** · 08-01-2012, 12:31 AM

I haven't said anything to the customer service, just asked what my ECF would be if I were to cancel.

My current plan is to give them a 30 day notice next week, this would cover the remainder of my contract. Once I am in the notice period, I try and future port with Koodo.

If they charge me for additional 30 days, then CCTS it is..

V

Originally Posted by RogersUser1

Just to clarify, WorldIRC is talking about the 30 days notice that Rogers normally requires before termination of service. Your 30 days is what is left on your contract - this is something different. Technically they could require you to complete your contract (30 days left), and then charge you an additional 30 days worth when you port out, per their policy. You could recover it as mentioned, by filing with CCTS.

2 possible scenarios:
1) They have waived the 30 day notice fee, and the 30 days they are charging you is the remainder of your contract, after which you can port.
2) They have ended your contract as of now, and the 30 days they are charging you for is the 30 days beyond your declaring of intention to cancel. If this is the case, your account may be frozen and you cannot port. Did you tell them you wanted to port?

**RogersUser1** · 08-01-2012, 11:18 AM

Originally Posted by vick

I haven't said anything to the customer service, just asked what my ECF would be if I were to cancel.

My current plan is to give them a 30 day notice next week, this would cover the remainder of my contract. Once I am in the notice period, I try and future port with Koodo.

If they charge me for additional 30 days, then CCTS it is..

V

What I am trying to tell you is that (assuming Fido works the same as Rogers) you cannot port out during the notice period. Your account is 'frozen' (term used by Rogers rep) during this period, meaning no other carrier can request port. You get normal service during this period, but afterwards your number is gone forever.

Read this page under where it says 'This is an overview'
http://rogerswatch.wordpress.com/porting/

**WorldIRC** · 08-01-2012, 11:20 AM

Originally Posted by RogersUser1

What I am trying to tell you is that (assuming Fido works the same as Rogers) you cannot port out during the notice period. Your account is 'frozen' (term used by Rogers rep) during this period, meaning no other carrier can request port. You get normal service during this period, but afterwards your number is gone forever.

Read this page under where it says 'This is an overview'
http://rogerswatch.wordpress.com/porting/

As an addendum:

On Fido / Rogers, when you port out, your "30 day notice period" is 30 days of UNUSABLE service following the date of port. It is for this reason that people file with the CCTS for credit.

Bell on the other hand offers the ability to provide notice and then port.

**jbr439** · 08-04-2012, 02:39 PM

Originally Posted by WorldIRC

As an addendum:

On Fido / Rogers, when you port out, your "30 day notice period" is 30 days of UNUSABLE service following the date of port. It is for this reason that people file with the CCTS for credit.

Bell on the other hand offers the ability to provide notice and then port.

How in the name of all that is reasonable, ethical, and legal, Fido/Rogers is able to continue this scam for years now is beyond me.

"If you port out from us, we will charge you for 30 days of service that you cannot possibly use". Can anyone think of any other industry where a company is allowed to do this?

Truly disgusting.

**WorldIRC** · 08-04-2012, 02:46 PM

Originally Posted by jbr439

How in the name of all that is reasonable, ethical, and legal, Fido/Rogers is able to continue this scam for years now is beyond me.

"If you port out from us, we will charge you for 30 days of service that you cannot possibly use". Can anyone think of any other industry where a company is allowed to do this?

Truly disgusting.

Which is why Ccts orders Rogers to refund

Sent from my HTC One S