That's an unnecessary hassle, but that's the norm for Mobilicity. They make it hard for you to pay your bill. That's why I left, even though I'm getting less with Wind and was paying more, Wind just makes it easier to be a customer with them.
The word 'Pentaband' means '5 Bands', from the Greek word 'pente' meaning '5'. For a phone to be pentaband it has to support 5 bands. If the phone has AWS support, it doesn't automatically mean that it is pentaband. The reason Wind and Mobilicity users like pentaband phones is because the reverse is true. We're not the only ones who like pentaband phones though, so please stop referring to phones that work on Wind and Mobilicity as pentaband. It causes unnecessary cofusion.