FIDO CANCELED MY SERVICE FOR $7.81 overdue by 60 DAYS.

**WorldIRC** · 08-06-2012, 10:04 AM

Originally Posted by Paolo

just wait till he finds out other providers also suspend service for non payment as well :P

As do most other utilities, when allowed to by law.

**ircu** · 08-06-2012, 10:18 AM

Originally Posted by WorldIRC

As do most other utilities, when allowed to by law.

Well at least if they cut his power off and they cut the phone off again it's a good chance he won't post about it.

**Sam73065** · 08-06-2012, 10:25 AM

Originally Posted by jattdesi

Before any one complains and *****es, I would like to Point out I know my bill was overdue and I know they have the right to cancel my service if not paid on time. I also know its my responsibility to make sure that I should pay on time & all of what is due.. Now here is the story

I have a Fido Line since 2003 or 2004 for a Family Member under my name, So whenever the family member gives me the cash to pay the bill, I put the cash in my Pocket & pay it with my credit card, this time my family member gave the money and I paid it but it was $7.81 short so I went head and paid what they gave me leaving behind a balance of $7.81, she figured she would just pay it with the next bill, by the time we got around to paying it, at this time $7.81 was overdue by 60 days, so they cancelled the line just for $7.81 for a client who has been with them since 2003 or so. Like I said I know its my responsibility to pay on time but I never thought they would cancel the service for a loyal client, Just because of $7.81 & we had to pay a $28 fee in addition to $7.81 to have the service back. Again I know its my fault for not paying it on time, but I never thought in a million years they would cancel the service for such a small amount and charge $28 to reinstate the service. Mobilicity Prepaid and or Wind Prepaid here I come on behalf of a Family Member May-31-2014 when my 50 month contract ends.

Okay, so you admit it was your fault. So what's the point of this post? I don't think anybody cares that you're threatening to switch to prepaid, because you knowingly and willingly underpaid your obligation to FIDO. Having never dealt with FIDO, I will nevertheless guess that if you had called them to make a payment arrangement that they would have probably worked with you. Actually I still don't understand why the ...... you didn't just pay the $7.81 and collect it from your family member at a later date?

**jattdesi** · 08-06-2012, 01:13 PM

Originally Posted by ircu

It was suspended. Also the $28 fee is an attempt to stop people like you from doing the non-payment routine over and over.

Like I said I know the difference between suspended and canceled, You can call it what you want. Anyone that called the number got the message that the number is not in service. If it was suspended it should have said the customer is not available or something along those lines.

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**jattdesi** · 08-06-2012, 01:15 PM

Originally Posted by Fritz Z24

So you are ready to switch provider because of this?

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Yes and I had to pay another $28 and the second reason is a 50 month contract is way too long.

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**jattdesi** · 08-06-2012, 01:18 PM

Originally Posted by Paolo

just wait till he finds out other providers also suspend service for non payment as well :P

Looks like you have had a lot of experience in that department, but me personally haven't.

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**jattdesi** · 08-06-2012, 01:24 PM

Originally Posted by Sam73065

Okay, so you admit it was your fault. So what's the point of this post? I don't think anybody cares that you're threatening to switch to prepaid, because you knowingly and willingly underpaid your obligation to FIDO. Having never dealt with FIDO, I will nevertheless guess that if you had called them to make a payment arrangement that they would have probably worked with you. Actually I still don't understand why the ...... you didn't just pay the $7.81 and collect it from your family member at a later date?

You obviously didn't read the other replies, had I known they were going to cut the service and if I had received a call or sms I would have paid, I never thought in a million years they would cut off the line for a small amount of $7.81 and charge $28 to re-insate the service.

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**B407** · 08-06-2012, 02:19 PM

Originally Posted by jattdesi

You obviously didn't read the other replies, had I known they were going to cut the service and if I had received a call or sms I would have paid, I never thought in a million years they would cut off the line for a small amount of $7.81 and charge $28 to re-insate the service.

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The didn't cut you off because you owed $7.81. They cut you off because you were 60 days past due! If someone owed me $7.81 from two months ago and I don't hear any promises to pay from that individual or any attempt to pay me that $7.81 I would stop rendering services for that person. It just simply makes sense. You're lucky that Fido only suspended your account, IMO they should report you to the credit bureau for this, but luckily for you Rogers/Fido only report when you're 90 days past due. Stop complaining and consider this a lesson learned as all businesses operate the same way.

**WorldIRC** · 08-06-2012, 04:11 PM

Originally Posted by jattdesi

Like I said I know the difference between suspended and canceled, You can call it what you want. Anyone that called the number got the message that the number is not in service. If it was suspended it should have said the customer is not available or something along those lines.

Sent from Bell LG Optimus LTE Running on Bell's LTE Network

You're entitled to your opinion, but from someone who works in the industry -- I'm telling you that it is called "suspension" (aka, service has been cut off pending payment). Cancelled means the line is CLOSED.

I know you're not happy with the "message" that people heard when calling you...but if you choose not to pay your carrier, they are under no obligation to provide anything in return (including a nice sounding message to alert people).

Fido never called you (the account holder) to ask for payment? I find that hard to believe...it's a system automated call that gets an AR rep on the phone with you...so either you ignored the call several times, or the process broke down some where.

**kingkhan** · 08-06-2012, 04:51 PM

Originally Posted by jattdesi

You obviously didn't read the other replies, had I known they were going to cut the service and if I had received a call or sms I would have paid, I never thought in a million years they would cut off the line for a small amount of $7.81 and charge $28 to re-insate the service.

Sent from Bell LG Optimus LTE Running on Bell's LTE Network

Okay man. So it is not Fido's fault, its your own, so why the thread? They are trying to cash-grab? You made sure by calling Fido that the line is cancelled? Yes? No? If Yes, you did the right thing by switching, now enjoy where ever you decide to go. If No, then why didn't you? Either way there is no point of this thread. Why they charge $28 for $7? Why do Credit Cards charge $20 something for going over your credit limit even by a dollar? Why do the banks charge $42 for a $10 bounced cheque? You sign the contract agreeing to the company's terms and conditions. Not knowing is no excuse. I tried to tell you already, Fido is a business, it is not here to be nice to you or cut you some slack, it is here to make money... Fido sucks, great... now move on and stop complaining.

**jattdesi** · 08-06-2012, 06:15 PM

Originally Posted by B407

The didn't cut you off because you owed $7.81. They cut you off because you were 60 days past due! If someone owed me $7.81 from two months ago and I don't hear any promises to pay from that individual or any attempt to pay me that $7.81 I would stop rendering services for that person. It just simply makes sense. You're lucky that Fido only suspended your account, IMO they should report you to the credit bureau for this, but luckily for you Rogers/Fido only report when you're 90 days past due. Stop complaining and consider this a lesson learned as all businesses operate the same way.

I can see you will never make a good business person, I wouldn't cut off a client for $7.81 specially if they were my client for almost 10 years paying $90 a month & ask then ask them to pay another $28. It would piss a person right off.

**jattdesi** · 08-06-2012, 06:21 PM

Originally Posted by kingkhan

Okay man. So it is not Fido's fault, its your own, so why the thread? They are trying to cash-grab? You made sure by calling Fido that the line is cancelled? Yes? No? If Yes, you did the right thing by switching, now enjoy where ever you decide to go. If No, then why didn't you? Either way there is no point of this thread. Why they charge $28 for $7? Why do Credit Cards charge $20 something for going over your credit limit even by a dollar? Why do the banks charge $42 for a $10 bounced cheque? You sign the contract agreeing to the company's terms and conditions. Not knowing is no excuse. I tried to tell you already, Fido is a business, it is not here to be nice to you or cut you some slack, it is here to make money... Fido sucks, great... now move on and stop complaining.

Can you point out where I said it was Fido's Fault.

You need to look for another Credit Card company mine doesn't do that.
if you deposit a bad check into your account you should be in paying the fee, but again you need to look into another bank or a different service banking plan, because you are being ripped off if you are paying $42 for a bad check.

**jattdesi** · 08-06-2012, 06:24 PM

Originally Posted by WorldIRC

You're entitled to your opinion, but from someone who works in the industry -- I'm telling you that it is called "suspension" (aka, service has been cut off pending payment). Cancelled means the line is CLOSED.

I know you're not happy with the "message" that people heard when calling you...but if you choose not to pay your carrier, they are under no obligation to provide anything in return (including a nice sounding message to alert people).

Fido never called you (the account holder) to ask for payment? I find that hard to believe...it's a system automated call that gets an AR rep on the phone with you...so either you ignored the call several times, or the process broke down some where.

As far as I know you have worked for Rogers & Fido, I have worked for Telus, Rogers then Fido Solutions, so I know the difference between canceled and Suspended. If it was suspended then why did my number say not in service.

**kingkhan** · 08-06-2012, 07:42 PM

Dude I agreed you said It was your fault. But I don't know what else to tell you. Its their business and they choose to do it how they see fit. If you don't like it leave (which is great). Being a loyal customer, will not earn you a free pass. You paid them a $100 a month and in return they offered you a service (insanely overpriced, yes!!). Now stop *****ing and move on with life.

**B407** · 08-06-2012, 08:46 PM

Originally Posted by jattdesi

I can see you will never make a good business person, I wouldn't cut off a client for $7.81 specially if they were my client for almost 10 years paying $90 a month & ask then ask them to pay another $28. It would piss a person right off.

Right...because its a good business decision to continue providing services to people who don't make the effort to pay you on time.

Also if you've worked for telus, Rogers and fido it really should come as no surprise to you that you got cut off after being 60 days past due. Again you're missing the point you weren't cut off for owing $7.81, you were cut off for being more than 2 months late.